IT Support Desk Specialist
Company: Creative Financial Staffing
Location: Grand Rapids
Posted on: June 24, 2025
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Job Description:
Job Title: IT Support Desk Specialist Location: Grand Rapids, MI
(Hybrid) Job Type: Full Time, Direct-Hire Salary: $42,000-$48,000 A
leading provider of IT Services in the Grand Rapids, MI area is
seeking an IT Field Technician to join their growing team of IT
professionals! Here are a few reasons why you should apply:
Opportunity to work remotely, in the field, and onsite! Continuous
investment in peer-to-peer mentoring, paid training, and
certifications. Collaborative, team-oriented environment - everyone
works together to achieve the goals of the organization. Great
opportunity to expand on current IT knowledge and gain experience
with a wide variety of hardware, software and technology. In this
role, you'll be providing technical end-user support to a variety
of client environments assisting with user administration, Office
365 application support, software & hardware support, remote
connectivity, server support & network support. Great opportunity
to work with a variety of tools, software & hardware. Preferred
Experience of the IT Support Desk Specialist: Experience within a
Help Desk or Technical support role utilizing a ticketing system
and monitoring tools. Experience with Office 365 Administration
Portal, Active Directory administration, and using Ticketing
Systems or Remote Monitoring Management (RMM) tools like
ConnectWise or similar. Familiarity with Firewalls, VLANs and
Multi-Factor Authentication (MFA). Comfortable providing end-user
support via phone, RMM tools, etc. Strong communication and
interpersonal skills. Bonus Experience of the IT Support Desk
Specialist: Certifications such as CompTIA A, Microsoft
Certifications, Cisco Certifications, etc. Experience working for a
Managed Services Provider (MSP) Experience with any of the
following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus,
Veeam, Cisco Networking Products, Extreme Network Products,
Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe. Experience with
LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN,
Citrix, VoIP, etc. Benefits: Paid Training & Certifications
Medical/Dental/Vision Insurance Retirement Plan w/ 3% match 2 weeks
PTO LI-HM1 ZRCFSTECH INJUN2025
Keywords: Creative Financial Staffing, Grand Rapids , IT Support Desk Specialist, IT / Software / Systems , Grand Rapids, Michigan
