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Customer Service Representative

Company: EPS Security
Location: Grand Rapids
Posted on: February 15, 2019

Job Description:

EPS Security has an opening for an enthusiastic, talented individual to be apart of our incredible Customer Service team! This person will be responsible for providing excellent service to our customers. Duties included but not limited to:

  • Respond to customer inquiries.
  • Work with other departments to resolve customer problems and concerns.
  • Generate sales leads, and quote and process appropriate paperwork for small add-on work.
  • Meet sales target and call handling metrics.
  • Assist with various duties, such as online billing and customer spreadsheets for sales. "Qualified candidates will have:
    • A high school diploma or GED.
    • One (1) to three (3) years data entry experience.
    • Proficient in Microsoft programs (Word, Excel and Outlook).
    • Must be detail oriented and exhibit a high degree of accuracy.
    • Two (2) plus years' experience in customer service preferred.
    • Must have excellent verbal and written communication skills and have a passion to help others.
    • Must be able to pass a criminal background check and drug screen. EPS Security has been providing security services West Michigan since 1955. What began as a modest, local operation with a handful of employees has blossomed into a multi-state company with more than 200 employees, 4 satellite offices and over 20,000 satisfied customers. Over the past decade, EPS has more than doubled in size. We currently rank among the top 30 largest security providers in the nation. However, we are not a giant national corporation out of touch with our customers, nor do we aspire to be one. We offer the stability, experience, skills and technology of a national provider; yet the people who manage EPS are the same local people who own it. We are your neighbors! We Offer:
      • Starting at $14.00
      • Healthcare/Dental
      • 401(K) plus Company Contributions
      • Disability/Life Insurance
      • Paid Time Off
      • Paid Holidays
      • Paid in-house training program Apply today! EPS Security is EOE employer."

        Keywords: EPS Security, Grand Rapids , Customer Service Representative, Sales , Grand Rapids, Michigan

        Click here to apply!

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