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Entry Level Customer Service Representative - Days/Nights/Weekends

Company: Peckham
Location: Grand Rapids
Posted on: May 12, 2024

Job Description:

All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the eligibility for services questionnaire to help us determine the best fit and necessary accommodations for your employment needs.If you do NOT have a disability, please complete the entire application including the questionnaire. These jobs are open to all abilities but Peckham gives preference to individuals with disabilities.WHO ARE WE?Peckham is a nonprofit vocational rehabilitation organization. Currently we are hiring ALL abilities.We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment.Our core values are compassion, diversity, opportunity, excellence, pride, community, and balance. Peckham is an organization that invests in their employees. It is our mission to help you reach your career goals. We believe in providing high quality services to support clients in reaching their full potential. How do we do this? Click the link HERE to learn more about the services we offer to our employees!Peckham Inc. - Entry Level Customer Service RepresentativeSign-On Bonus! Receive $350 after training!THE IMPORTANT INFORMATIONWage:$18.00 per hour plus a Health & Welfare Benefit, with an opportunity to move up to $20.06 after security clearance and Applicant Line certification is obtained. Plus a $1 increase for every hour worked after 6:00pm Monday - FridayHours: Both full (30+) and part time shifts available Sun - Sat 8:00AM 10:00PMLocation: 3777 Sparks Dr SE, Grand Rapids, MI 49546; This is an on-site position in Grand Rapids, Michigan.WHAT YOU'LL NEEDHigh School Diploma or GEDAt least 18 years of ageU.S. CitizenProficient in English (written and verbal)Basic computer skills (typing, reading comprehension)Call Center Experience preferred.WHAT YOULL DOWe are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly! This position services a government contract that Peckham has held for 10 years! This contract requires you to pass and maintain appropriate security clearance. After you pass the security clearance, you not only receive a pay increase, but you will also be approved by the government that you are trustworthy to manage sensitive data.SECURITYMany of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.YOUR RESPONSIBILITIES AND REQUIREMENTSPromote Peckhams vision, values, and services to all customers and maintain organization wide quality standards.Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service.Gather and log information after determining customers needs; access knowledge base per customer request for information, apply problem solving skills, and resolve the inquiries/requests effectively and accurately.Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner.Maintain flexibility in work hours and shifts.Accept other jobs/duties as assigned.These jobs are open to all abilities but Peckham gives preference to individuals with disabilitiesPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.WORK ENVIRONMENTIndividuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.OTHER INFORMATIONThis is an entry level position pending your receipt of a government clearance from a background check. If placed in this entry role, you will be given the training and opportunity to take calls. Once the official clearance is received, you will next complete the training journey of a full Customer Service Representative. Upon both entry certification and Customer Service Representative certification, you will be placed with a team to support business trends and needs. Team members would need to complete all phases of training and maintain good standing in all areas of customer service. This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is LawSPECIAL NOTESThese jobs are part of the AbilityOne programPECKHAM IS AN EQUAL OPPORTUNITY EMPLOYEREEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.REASONABLE ACCOMMODATION FOR APPLYING NOTICEFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:Email us at jobs@peckham.orgCall us at (517) 316-4000Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.Business Line:Contact Center SolutionsLocation:Grand Rapids, MIWorker Sub-Type:Team Memberby Jobble

Keywords: Peckham, Grand Rapids , Entry Level Customer Service Representative - Days/Nights/Weekends, Sales , Grand Rapids, Michigan

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