Commercial Service Center Representative
Company: Michigan Farm Bureau
Location: Lansing
Posted on: May 3, 2024
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Job Description:
Commercial Service Center RepresentativeUS-MI-LansingJob ID:
2024-4473Type: Regular Full-Time# of Openings: 1Category: Customer
Service/SupportFarm Bureau CenterOverviewCommercial Service Center
Representative ObjectiveTo provide excellent customer service to
commercial policyholders, Farm Bureau Insurance agents and their
staff in a prompt and professional manner. To proactively research
and resolve policy issues, promote additional coverages for
customers, and address questions and concerns from customers by
providing commercial lines information via the telephone, e-mail,
and interactive chat while documenting activities and reporting
back to agent offices. To retain knowledge of commercial acceptance
and rejection rules and guidelines, pricing, classification, and
hazard recognition. To support internal and external customers by
providing service for FB Partners policies. To assist Senior
Commercial Service Center Representatives train and provide support
to the Associate Commercial Service Center
Representatives.ResponsibilitiesCommercial Service Center
Representative ResponsibilitiesComplete service requests on
commercial policies including certificates of insurance,
endorsements, and renewal reviews. Maintain a high level of
knowledge of Farm Bureau commercial products to be a trusted
resource on coverage and risk evaluation for agency and home office
staff. Stay current on product changes. Analyze and complete
commercial service activities within the authority limit. Identify
risks requiring underwriter evaluation and approval, and assign
such risks based on guidelines, procedures, and service standards.
Maintain knowledge of Farm Bureau systems and procedures as they
relate to job functions. Identify, recommend, and enact procedural
changes to improve job efficiency and effectiveness. Look for ways
to streamline and facilitate policy
handling.QualificationsCommercial Service Center Representative
Qualifications RequiredHigh school diploma or equivalent required.
Associate degree preferred, with a focus on marketing, business
administration, management, insurance, or finance. Minimum of one
year insurance related experience required. Experience using
Microsoft Word, Excel, and PowerPoint required. Valid driver's
license with an acceptable driving record. Designations in CISR,
AINS, or CIC required, or actively being pursued. Must be willing
to pursue self-development training including but not limited to
insurance, policy rating and coverages, processing and procedures
training, computer training, and customer service training. P/C
License required or obtained within 90 days of employment. Note:
Farm Bureau offers a full benefit package including medical,
dental, vision, and 401K. PM19All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Compensation
details: 47407-58310 Yearly SalaryPI792de1397b1a-25660-34377947
Keywords: Michigan Farm Bureau, Grand Rapids , Commercial Service Center Representative, Sales , Lansing, Michigan
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