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Customer Service Representative

Company: MM Services II
Location: Grand Rapids
Posted on: September 17, 2023

Job Description:

WHO we are is a fast-growing, environmentally-conscious technology company made up of innovators and limit pushers.

WHAT we do is recover, revive and reuse technology. Our expertise in repair and refurbishing allows us to breathe life into used technology and distribute it into the secondary market.

HOW we do it is by allowing our work to be guided by our three core values that inspire us every day - Find A Way, Elevate Others, and See What You're Capable Of. Check out a bit about our culture.

Tech Defenders is looking for a Customer Service Representative to provide excellent customer care to our wide-ranging end users. You'll be the first point of contact with our customers across eCommerce platforms, and wholesale partners. If you enjoy helping people, learning more about a new industry and facilitating process improvement, this is the job for you!

The Customer Service Representative will:

  • First and foremost, embrace and live our core values. Beyond skills, education or experience, we only welcome talent to our team who align with our driven, team-focused and collaborative culture. We're an EOS company who prides itself on ensuring we've got the right people in the right seats, doing what they do best.
  • Use their one (1) to two (2) years of customer facing experience to continue fostering trust and growing customer satisfaction with our client base.
  • Utilize their experience with multi-channel eCommerce software such as Amazon, Walmart, etc.
  • Draw from their ERP (we use NetSuite) knowledge to facilitate customer returns, update sales orders and check our stocking levels.
  • Effectively communicate on the phone, over email or through our website to understand customer needs and facilitate delivery.
  • Execute on your above average follow up skills to ensure SOPs, consistent customer issues and sales process inefficiencies are addressed and resolved.
  • Resolve customers' service or payment issues by exchanging product, refunding money or adjusting transitions.
  • Thrive in an entrepreneurial startup environment with the ability to grind, hustle and put their stamp on things. Show enthusiasm for mastering a newer, vibrant and quickly-evolving industry while being driven to creatively solve problems.
  • Be organized, accurate and efficient, tracking all our different platforms and requests that find their way in. Tech Defenders is proud to reward its valued team members with:
    • A 401(k) retirement savings plan with a company match as well as your choice of health plans, dental, vision, short term disability, and life insurance.
    • Discounted tech devices for you and your friends and family.
    • Casual dress code with free TD swag and branded gear.
    • Paid holidays, paid volunteer time, and paid time off for you to recover and revive.
    • Tuition assistance program eligibility after one year of service.
    • Interactive events, parties, community service projects, awards, etc. Ask us about our Team 601, ping pong competitions, Green Team, and more!
    • Excellent opportunities to communicate, collaborate, and connect. You'll have the autonomy to be able to put your stamp on things, while benefiting from the collective expertise of the team.
    • Growth and development opportunities to expand the role and your impact on the business as well as regular continuing professional development support to help you advance your career.
      If this sounds like the perfect culture for you, dust off your resume (and perhaps that ping pong paddle?) and apply today. We'd love to chat with you.

      Equal opportunity employer.

Keywords: MM Services II, Grand Rapids , Customer Service Representative, Sales , Grand Rapids, Michigan

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