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Customer Service Representative

Company: Tollfreeforwarding.com
Location: Muskegon
Posted on: September 22, 2022

Job Description:

Founded in 2002, (TFF) is an international telecommunications provider (VoIP/SIP). TFF has always been profitable and debt-free with consistent growth. In the near term we're launching new web based communication tools that will provide a full suite of messaging, voice, video, and CRM services. TFF offers highly competitive wages plus bonuses, health benefits, 401(k) with 10% match and immediate vesting, and generous PTO.The Customer Service Representative ensures successful customer onboarding and continuing satisfaction by proactively identifying customer needs and responding to first-line requests. The Customer Service Representative will build rapport with key contacts and maintain a high quality of service with quick response time.Job Tasks: Educate customers on services and web-based user interface Handle inbound/outbound calls and emails from existing and potential new customers Follow up with internal departments to expedite customer requests Analyze and respond to customer inquiries Open and process tier one support tickets Assist existing customers with billing and service issues Identify business opportunities and refer to sales teamDesired Background, Skills, Traits: Previous customer service experience is valued Self-directed and proactive with ability to prioritize and multitask Comfortable with numbers, basic math, customer interaction and Microsoft Office Suites Excellent time management and organization Superb communication skills, with excellent listening ability Can write concise, effective business emails Able to resolve challenges and escalations with diplomacy Detail-oriented Customer-focused with the ability to maintain a positive attitude Eagerness to learn and grow as a professional Prior experience with SalesForce or other CRM platforms, preferred Able to excel in a fully digital, tech-driven environment Above average typing speed and accuracy Bilingual applicants are highly desired AA or BA/S degree is appreciated Must be able to work one weekend day per week, some holidays, and potentially early mornings or evenings Job Type: Full-timePay: $20.00 - $22.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Evening shift Weekend availabilityWork Location: One location

Keywords: Tollfreeforwarding.com, Grand Rapids , Customer Service Representative, Sales , Muskegon, Michigan

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