Remote Customer Service Advocate - Agent

Company: Insight Global
Location: Fremont
Posted on: June 26, 2022

Job Description:

Insight Global is looking for 30 remote Customer Service Advocates within a Contact Center environment for a Health and Life Insurance client based in the Midwest. This position is required to work in a fully remote role in any of these states (MI, IN, WI, FL, NC & SC, TX, GA). The main purpose of this role is to provide exceptional customer service, support and resolve billing issues, adjusting policy changes, processing death claims and reviewing and cross-selling additional products and services or policy service needs to the customer. This person will also be responsible for fielding anywhere from 40-60 calls per day, and show confidence being productive working in fast-paced environment.- Contact/Call Center experience is preferred- Military spouse Gerber Life has an initiative to hire military spouses as they offer location flexibility and strive for career longevity.- Active Life and Health Insurance license is required within the State they reside in and (cannot be expired and must have both) - Minimum of a Highschool Diploma or Associates Degree - Prior Experience o 1+ years in Customer Service o Sales experience, especially shown ability in upsellingo Strong computer and phone skills (email, excel, word, or other system navigation)- Ability to work in remote environment o Self-driven and reliable phone service

Keywords: Insight Global, Grand Rapids , Remote Customer Service Advocate - Agent, Sales , Fremont, Michigan