Customer Service Representative

Company: Chervon North America
Location: Grand Rapids
Posted on: May 16, 2022

Job Description:

Job Description Chervon is one of the world's largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, manufacturing, design, marketing, sales and service teams throughout the world, we do it all. About Our Opportunity The Customer Service Representative will report directly to our Customer Services Manager. The main focus of a Customer Service Representative is to provide support to customer inquiries based on knowledge about our products. Our Customer Service Representatives must have the ability to provide an outstanding positive customer support experience to those who contact Chervon. Customer Service Representative Key Responsibilities Answer incoming customer inquiries in regards but not limited to: Tech support; Warranty claims; Small parts orders; General questions regarding product. Returns testing; Shipment processing from office; Warranty registrations; Input tracking information; Return label processing. Customer Service Representative Job Requirements Working knowledge with use of BMS, Sales Force and all Microsoft Office applications; Ability to multitask in a high call volume setting; Exceptional knowledge of the products and services we provide; Must be familiar with the retail accounts and Chervon services; Willing to take initiative, ask questions and suggest improvements; Possess a high level of competency as it relates to details and accuracy; Ability to work in high stress environments; Ability to work in a team environment; Possess excellent verbal and written communications via phone, text and email; Must be professional and have a "can do" attitude; Must have the availability to work night and weekend hours if needed; Must be able to adjust schedule on a week-by-week basis if needed. About Our Working Environment Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, short/long-term disability, life insurance and an informal work environment with policies that support open PTO, a very competitive 401(k) program, parental leave and transparent telecommuting. We think Chervon is a great place to work Be part of our new future Better Tools. Better World. Chervon North America is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information or any other category protected by law. aNQqea3zmm

Keywords: Chervon North America, Grand Rapids , Customer Service Representative, Sales , Grand Rapids, Michigan