Customer Service Representative
Company: Chervon North America
Location: Grand Rapids
Posted on: May 16, 2022
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Job Description:
Job Description Chervon is one of the world's largest power tool
and lawn and garden equipment manufacturers with a rich history of
innovation. Chervon's commitment to build a better world by
building better tools is evident in the products we manufacture and
our green approach to manufacturing. We focus on hand-held portable
power tools, stationary bench tools, laser and electronic equipment
and outdoor power equipment. With world-class R&D,
manufacturing, design, marketing, sales and service teams
throughout the world, we do it all. About Our Opportunity The
Customer Service Representative will report directly to our
Customer Services Manager. The main focus of a Customer Service
Representative is to provide support to customer inquiries based on
knowledge about our products. Our Customer Service Representatives
must have the ability to provide an outstanding positive customer
support experience to those who contact Chervon. Customer Service
Representative Key Responsibilities Answer incoming customer
inquiries in regards but not limited to: Tech support; Warranty
claims; Small parts orders; General questions regarding product.
Returns testing; Shipment processing from office; Warranty
registrations; Input tracking information; Return label processing.
Customer Service Representative Job Requirements Working knowledge
with use of BMS, Sales Force and all Microsoft Office applications;
Ability to multitask in a high call volume setting; Exceptional
knowledge of the products and services we provide; Must be familiar
with the retail accounts and Chervon services; Willing to take
initiative, ask questions and suggest improvements; Possess a high
level of competency as it relates to details and accuracy; Ability
to work in high stress environments; Ability to work in a team
environment; Possess excellent verbal and written communications
via phone, text and email; Must be professional and have a "can do"
attitude; Must have the availability to work night and weekend
hours if needed; Must be able to adjust schedule on a week-by-week
basis if needed. About Our Working Environment Chervon North
America operates in a casual and fun environment. We offer a very
competitive benefits package including health, dental,
short/long-term disability, life insurance and an informal work
environment with policies that support open PTO, a very competitive
401(k) program, parental leave and transparent telecommuting. We
think Chervon is a great place to work Be part of our new future
Better Tools. Better World. Chervon North America is an Equal
Employment Opportunity Employer committed to hiring a diverse
workforce. We consider all applicants for employment without regard
to race, age, religion, color, marital status, national origin,
sexual orientation, disability, gender, pregnancy, military status,
order of protection status, transgender status, genetic information
or any other category protected by law. aNQqea3zmm
Keywords: Chervon North America, Grand Rapids , Customer Service Representative, Sales , Grand Rapids, Michigan
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