Front Desk Agent: Part-Time
Company: Concord Hospitality
Location: Grand Rapids
Posted on: April 9, 2021
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Job Description:
Front Desk & Guest Care**This is a part-time position, with the
ability to move to full time in the future**Pay range:
$12.00-13.00/ hour based on experienceWe are offering a hiring
bonus of $150 after 90 days of employment!! We are looking for
people that have a passion to serve others! Working at the front
desk means you are at the hub of the hotel with the most
interaction with our guests. Your role is key to the overall
experience the guest will have. Your keen sense of being proactive,
responsive and caring will make all the difference. If you enjoy
engaging with others and have a winning personality and high sense
of responsibility - this role is perfect for you! We have a great
company culture at Concord Hospitality where everyone is valued and
treated with respect. Here are some reasons our associates like
working for us:Our Benefits (applies to Full Time Associates
Only)Competitive PayGreat Benefits including various levels of
Medical plans, prescription discounts plus vision/dental401K
Retirement Program with company contribution - FREE MONEY!Hotel
Discounts Group Life Insurance equal to your annual salaryVoluntary
Short and Long Term Disability ProgramsVerizon Wireless Discount -
save up to 18% off your billing a month with our partnership with
VerizonConcord Provides great development through classroom
training, online through our Learning Management System (LMS), as
well as providing you options for Education Assistance Programs
through University of Phoenix saving you 5% off tuition costs -
take classes related to hospitality and save up to 9% off the
tuition priceRole Responsibilities:As a Front Desk Agent you have
the responsible to give our guests the best hospitality experience
they can have by:Assisting guests efficiently, courteously and
professionally at all timesMaintain a high level of service and
hospitalityPromptly and effectively deal with guest concerns or
issues and see all are met to satisfaction in timely mannerPost
guest charges, collect payments and follow all cash handling
procedures as required by ConcordHandle guest mail and messages
with respect to privacy and professionalismBe knowledgeable of the
hotel brand and various programs (travel programs, special
offers)Be a great communicator to various departments and
management on guest comments and concernsRespond quickly to
incoming calls, lobby visitors and team members needing front desk
assistanceKeep lobby/front desk area clean and organizedHave full
knowledge of hotel safety and emergency proceduresWhy
Concord?Concord's foundation is our 5 Key Cornerstones: Quality,
Integrity, Community, Profitability, and our newest - having Fun.
We strive to hire the BEST associates in the market and thus
provide a great working environment that associates find appealing.
Enjoy a culture where you are valued and our Associate First policy
is a way of life. Utilize your hospitality talents with a Company
that cares about you and your development. We do many fun things on
property to stay engaged with our associates and show you we care
about you. If you are seeking a position where you can grow and be
a part of a fun team, this job may be your answer.
Keywords: Concord Hospitality, Grand Rapids , Front Desk Agent: Part-Time, Sales , Grand Rapids, Michigan
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