Front Desk Agent: Part-Time

Company: Concord Hospitality
Location: Grand Rapids
Posted on: April 9, 2021

Job Description:

Front Desk & Guest Care**This is a part-time position, with the ability to move to full time in the future**Pay range: $12.00-13.00/ hour based on experienceWe are offering a hiring bonus of $150 after 90 days of employment!! We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Here are some reasons our associates like working for us:Our Benefits (applies to Full Time Associates Only)Competitive PayGreat Benefits including various levels of Medical plans, prescription discounts plus vision/dental401K Retirement Program with company contribution - FREE MONEY!Hotel Discounts Group Life Insurance equal to your annual salaryVoluntary Short and Long Term Disability ProgramsVerizon Wireless Discount - save up to 18% off your billing a month with our partnership with VerizonConcord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition priceRole Responsibilities:As a Front Desk Agent you have the responsible to give our guests the best hospitality experience they can have by:Assisting guests efficiently, courteously and professionally at all timesMaintain a high level of service and hospitalityPromptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely mannerPost guest charges, collect payments and follow all cash handling procedures as required by ConcordHandle guest mail and messages with respect to privacy and professionalismBe knowledgeable of the hotel brand and various programs (travel programs, special offers)Be a great communicator to various departments and management on guest comments and concernsRespond quickly to incoming calls, lobby visitors and team members needing front desk assistanceKeep lobby/front desk area clean and organizedHave full knowledge of hotel safety and emergency proceduresWhy Concord?Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Keywords: Concord Hospitality, Grand Rapids , Front Desk Agent: Part-Time, Sales , Grand Rapids, Michigan