Sales Leader II - C&IB ML
Company: PNC Financial Services Group
Location: Grand Rapids
Posted on: January 16, 2020
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a(n) Sales Leader II -
C&IB ML within PNC's Commercial Banking organization, you will
be based in Grand Rapids, MI.
- Manages and directs team(s) to achieve business results and
customer experience goals. May have direct sales and client
responsibilities and may manage both individual contributors and
other managers. Oversees team(s)'s financial results. Has broader
span of control than Leader I. Participates in and drives the
development of goals and strategies.
- Leads and influences to achieve the objectives of the team(s).
Monitors business results/metrics and adapts sales strategies and
tactics. Develops and oversees the execution of account and sales
plans. May have direct sales and client responsibilities.
- Manages risk/return and drives quality for new and/or existing
clients. Actively identifies and may be responsible for higher
and/or broader levels of risk management. Mitigates different types
of risk, such as regulatory, reputational, operational, credit and
human capital risks. Serves as an escalation point for risk
management topics, coordinates problem solving and may have
- Manages effective network of senior internal and external
relationships, such as community or industry relationships, to
actively acquire new clients and/or expand existing clients and
enhance the client experience. Networks within the industry and may
serve in a leadership role in the community, industry or market.
Leads the team to bring the full range of PNC's products and
services to the client. Assists other team members in developing
their network. Leverages reporting and sales tools to proactively
identify and coach team to successfully convert sales
- Develops team members while monitoring progress against goals.
May support the development of other managers. Identifies
high-potentials and creates winning teams. Motivates and develops
staff, including acquiring and retaining top talent and managing
performance-based issues. Effectively plans, organizes, directs,
analyzes and evaluates staff and processes. Connects strategy to
day-to-day activities and updates the team on a regular basis.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
PNC also has fundamental expectations of our people managers. As a
manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
- Live the Values - Role models our values with transparency and
- Enable Change - Takes action to drive change and innovation
that will transform our business.
- Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision
and guides the achievement of all employees and customers.
CompetenciesConflict Management Understanding of how to anticipate,
recognize, and deal effectively with existing or potential
conflicts at the individual, group, or situation level; ability to
apply this understanding appropriately to diverse situations.
Decision Making and Critical Thinking Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Sales Management Develops sales strategies that incorporate client
segments, market opportunities, competitive forces and sales force
effectiveness. Identifies priorities and ensures sales teams
execute against plans that focus on deepening client relationships,
elevating market share and increasing share of wallet. Drives sales
teams to build a strong pipeline of prospects and clients.
Selling. Applies knowledge of banking products and services to meet
customer needs and enable them to achieve their financial goals.
Identifies prospecting approaches to identify potential customers
and create opportunities to sell financial solutions and ideas to
Roles at this level typically require a university / college
degree. Higher level education such as a Masters degree, PhD, or
certifications is desirable. Industry-relevant experience is
typically 8+ years. At least 5 years of prior management experience
is typically required. Proven leadership experience with a moderate
to large scope of responsibility is required. In lieu of a degree,
a comparable combination of education and experience (including
military service) may be considered.
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Grand Rapids , Sales Leader II - C&IB ML, Sales , Grand Rapids, Michigan
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