Customer Service Specialist, Carrier Sales, Road US

Company: DSV Air & Sea Inc.
Location: Grand Rapids
Posted on: January 16, 2020

Job Description:

Location: Grand Rapids, MI
Job Posting Title: Customer Service Specialist, Carrier Sales, Road US



SUMMARY

The Customer Service Specialist, Carrier Sales is an integral part of the Road US team s freight brokerage operations. They assist with the building and development of relationships with carriers and customers by providing exceptional customer service. They ensure that correct information is provided to carriers and clients, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination.



ESSENTIAL DUTIES AND RESPONSIBILITIES

* Develops carrier relationships in order to effectively support customers.

* Maintains and grows relationships with carrier accounts.

* Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions.

* Has daily contact with carriers to determine availability while negotiating transportation rates.

* Provides consistent and exceptional customer service levels to carriers and customers.

* Researches new carriers within the market, generates leads, and develops new carrier relationships.

* Makes cold and warm calls to current and potential clients to promote business growth and development.

* Studies and understands seasonal market trends.

* Handles dispatch operations with carriers and drivers.

* Tracks shipment from pickup through delivery so that accurate, up-to-date information can be provided regarding shipments.



OTHER DUTIES

* Performs other duties and projects as assigned.



SUPERVISORY RESPONSIBILITIES

* N/A



MINIMUM REQUIRED QUALIFICATIONS



Education and/or Experience

* High School diploma.

* 1 years experience in a logistics, brokerage, or customer service field.



Certificates, Licenses, Registrations or Professional Designations

* N/A



SKILLS, KNOWLEDGE AND ABILITIES REQUIRED



Computer Skills

* Proficient in Microsoft Word, Excel, Access, and PowerPoint

* Solid analytical experience in Excel required



Language Skills

* English (reading, writing, verbal)



Mathematical Skills

* Position requires strong mathematical skills for project development



Other Skills

* Strong ability to persuade, motivate, negotiate, and influence others

* Ability to thrive under deadlines and work in a team environment, while also delivering independent results

* Excellent communication skills, verbal and written

* Driven, enthusiastic, and highly motivated

* Ability to build strong relationships

* Strong prioritization skills, multi-tasking skills, and works with a sense of urgency

* High attention to detail and ability to multitask

* Strong organizational skills

* Proficiency in using a Windows-based computer

* Great phone presence and effective interpersonal communication skills





PREFERRED QUALIFICATIONS



Education and/or Experience

* 6 months industry experience



Computer Skills

* Experience in Oracle preferred

* Experience with Transportation management software a plus





PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.



WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.



The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.



DSV Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com



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Why DSV READ THE REASONS

Nearest Major Market: Jackson Mississippi

Keywords: DSV Air & Sea Inc., Grand Rapids , Customer Service Specialist, Carrier Sales, Road US, Sales , Grand Rapids, Michigan