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Agency Development Consultant

Company: Hanover Insurance Group
Location: Grand Rapids
Posted on: November 11, 2019

Job Description:

Description Our Personal Lines Customer Service Center is seeking an Agency Development Consultant to join our growing team. Seeking candidates in the state of Michigan. The CSC Agency Development Consultant position is designed to help agency owners drive growth in their business through leveraging the Hanover/Citizens Customer Service Center. As a dedicated consultant, this individual will work to gain local market knowledge in agency operations and have an opportunity to help agency owners reach their goals. The ideal candidate has a strong desire to coach, inspire, and change human behavior. This individual is a self-starter who builds relationships quickly. They possess previous business experience that they can draw on during agency consultation visits, using problem solving abilities to help agency owners establish and execute their goals and must have exceptional listening and communication skills. This is a Full-time/Exempt role. Responsibilities: - Acting with a high level of autonomy, manages across matrixed relationships, geography and multiple locations to achieve breakthrough business results for the agency and the company - Works with agents, state managers, underwriting managers and regional vice presidents to ensure plans align with state strategies - Develops Service Center plan by agency; monitors & manages account performance against plan, provides high level account oversight to maximize participation, operational efficiency, profitability, and customer satisfaction - Identifies marketing needs, growth, profitability, service, and expense opportunities - Directly assists Territory Sales Manager's (TSM) in the sales process - Often leads the work of small project teams - May formally train and mentor TSM's and Account Managers. Requirements: - 3-10 years insurance sales or insurance operations experience - Bachelor's Degree preferred but not required - Possesses and applies a comprehensive knowledge of agency operations and the CSC to the completion of difficult assignments - Ability to work independently and assist with guiding others on day-to-day matters - Excellent verbal & written communication skills able to credibly & effectively present too small to medium sized groups, gain consensus & agreement - Able to handle multiple and varied initiatives at works agile and adaptive to change - Competent project management - Understands revenue & profitability drivers- average premium, retention, loss ratio, combined ratio- cause & effect, relationships, dependencies - Proficient knowledge of underwriting guidelines, policies and forms - Proficient knowledge of state laws, rules and regulations - Proficient in MS (Word, Excel, Access, Word, Power Point etc.) - Ability to use a personal computer and other standard office equipment - Ability to travel as necessary - Ability to operate a motor vehicle - Ability to sit and/or stand for extended periods - Ability to work in a fast paced or stressful environment. EEO Statement: 'The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.' As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office. Requisition #: 12534

Keywords: Hanover Insurance Group, Grand Rapids , Agency Development Consultant, Professions , Grand Rapids, Michigan

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