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Quality Assurance Analyst

Company: CTG
Location: Grand Rapids
Posted on: January 26, 2023

Job Description:

Quality Assurance Analyst
United States
New
Information Technology
Jan 10, 2023Post Date
23200140Requisition #
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Duration: 14 months
Location: 100% Remote
Job Title: Quality Assurance Analyst
Pay Rate: Based on experience
Overview:
Quality assurance (issue management) Analyst. Persons in this role coordinates and leads effort to analyze and resolve issues related to for the duration of the project(s).
Duties and Responsibilities:
Processing and analyzing product data using eCommerce tools. Reviewing and analyzing data via quality control processes for anomalies or other issues which could compromise product functionality

Communicating data issues and discoveries with clients during the implementation process via written

documentation, conference calls and occasional on-site meetings.
Documenting issues, resolutions and programming steps pertaining to the implementation process
and product/order data.
Support organization as functional SME for impact and summarizing issues.

Working with team members on managing the data implementation process from start to finish.

Establishes and monitors program priorities, objectives, and procedures, determining area objectives, targets of service, and resource needs allocation.

Develops and maintains records, prepares reports, and composes correspondence relative to the work;

Manages and oversees work request process.

Maintain relations with other organizations and problem/issue resolution skills.

Work in a team environment involving matrix organizations.

Communicate the needs of others effectively Self-starter who can manage ambiguity, chart a clear course.

Working conditions:
Non-standard office hours. Must be able to work a flexible day/night/weekend schedule.

Affectively work during hours conducive to teams located in China, US, Brazil, and Argentina.

Education and Experience Requirements:
Thorough knowledge of quality assurance principles, concepts, and practices.

Ability to resolve conflicting high priority issues.

Ability to communicate effectively, build consensus, facilitate working sessions, and negotiate solutions

and alternatives.
Ability to work in a team environment involving matrix organizations.

Proficient in Excel, Word, PowerPoint.

Experience working with operational teams with focus on resolving issues and concerns.

Ability to conduct training and informational sessions.

Additional Information:
No third party resumes will be accepted
CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
Drug testing and/or other employment-related inquiries may be conducted
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Additional Information
Job Function: Quality Assurance & Control

Education Level: None

Work Remote: Yes

Travel: No

Keywords: CTG, Grand Rapids , Quality Assurance Analyst, Professions , Grand Rapids, Michigan

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