IT Helpdesk Technician
Company: Canyon Equities
Location: Grand Rapids
Posted on: January 25, 2023
Job Description:
COMPANY AND POSITION OVERVIEWThe IT Helpdesk Technician role
will support the employees working for the Custer family of
companies (Custer, Century Flooring, CS Erickson, Flooralytics,
Worklab.) Utilizing design, flooring, electrical, furniture, and
professional audio-visual integrations, these companies create and
maintain exceptional interior spaces. As part of a small team this
will be a broad role that offers the opportunity to work with
various aspects of technology. This position will be the primary
support for our service helpdesk system and fulfill requests for IT
services and troubleshoot and resolve incidents where technology is
not working as expected. This role ensures that our employees have
the technology tools needed to do their best work. The IT
department operates in a continuous model: we serve, we learn, and
we improve.SPECIFIC JOB FUNCTIONS
- Fulfill end user IT service requests
- Prepare computers, iPad, and other devices for deployment
- Create users in Active Directory, O365 and other systems with
proper access
- Install other software as requested
- Image computers
- Resolve incidents and problems
- Support our employees with in-person visits, phone calls, and
video calls to understand issues and provide resolution
- Hardware support for laptops, tablets, printers, and
peripherals
- Software support for Windows, Office, ERP, and other
applications
- Document requests using the IT service desk system
- Track time according to tasks and company
- Create user knowledge base articles
- Create and maintain the standard IT service catalog
- Train end users on IT systems
- Document IT systems
- Work with IT team to apply continuous process improvement to
our systems
- Maintain IT assets and stocked inventory levels
- Perform additional duties as assignedSKILLS AND QUALIFICATIONS
- Strong written and oral communication skills, in functional
business terms
- Strong people skills, with an emphasis on collaboration and
listening.
- Strong organization/documentation skills
- Ability to conduct research
- Self-motivated with the ability to effectively prioritize and
execute tasks
- Excellent analytical and problem-solving abilities
- Strong customer service orientation
- Desire to learn
- Continuous improvement mindset
- Knowledge of end user devices and software functionality
- Experience supporting the following systems: Windows 10,
Windows Server, macOS, Microsoft 365, iOS, Active Directory
- Networking basics
- Available to work on-site at various facilities in West
Michigan (primarily at one site) and afterhours as needed
- Reliable transportation with a valid driver's licenseEDUCATION
/ EXPERIENCE
- Highschool degree required
- 2 + years helpdesk experience, or equivalent, required
PI201640905
Keywords: Canyon Equities, Grand Rapids , IT Helpdesk Technician, Professions , Grand Rapids, Michigan
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