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IT System Analyst

Company: Independent Bank
Location: Ionia
Posted on: September 23, 2022

Job Description:

Be Proud, Be You, Be Independent!Are you an experienced banking professional looking to take the next step in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About The Job: As an IT System Analyst you may have the flexibility for hybrid working arrangements and will report to the IT Operations Manager. You will be responsible for assigned enterprise support duties. The position requires a broad range of advanced IT system security support knowledge. You will participate in a team environment with technical staff and other IB departments, with a primary focus on conferring with clients (end users), analyzing IT operations, evaluating, documenting and designing input and output requirements and formats.- Flexibility of hybrid working arrangements may be available in this role.Why You Should Apply:

  • Competitive compensation package.
  • Accommodating and flexible paid time off.
  • A knowledgeable, goal-driven, and exciting team of colleagues.
  • Exposure to different areas of banking and the ability to work with leaders within the industry.
  • Community-focused events and volunteer opportunities. What You Will Do:
    • Participates in a Team environment handling user submitted trouble tickets or serving as a Tier 2 level support for advanced level tickets from Answer One.
    • Supports Enterprise Security as a first responder which includes Virus protection, patch management tools, Security solutions such as Firewalls, URL filtering systems, WSUS, Operations and Configuration manager.
    • Responsible for design, documentation and testing of VDI Solutions for the Enterprise for Desktop delivery; Supports SQL Databases, Application Servers and WAN infrastructure; Microsoft Exchange/Office 365, DFS, and Backup Systems.
    • Performs after-hours on-call remote support for the enterprise.
    • Performs cloud based security for both Mimecast and Microsoft 365 for all services offered.
    • Utilizes change management, log collection and correlation systems, and Security Information Event Management (SIEM) systems for IT infrastructure. Supports information retention and reporting for audit
    • Participates in the designing of computers systems, evaluates and participates in the selection of technology to meet project requirements.
    • Provides onsite support to various location throughout the enterprise.
    • Provides detailed feedback and observations to the IT Operations Manager.
    • Supports and provides documentation for all Enterprise devices attached to the network.
    • Supports and provide analysist in the IT change management process for all assigned activities.
    • Uses precise communication skills for documenting procedures and change control activities.
    • Is responsible for monthly Management Controls created for Regulatory/Compliance requirements.
    • Provides training and knowledge exchange to other IT Team members as directed by the IT Operations Manager.
    • Installs, configures, tests and Supports the Enterprise for Server Operating Systems and Server based Applications.
    • Provides administrative support of all Microsoft operating systems found in the IB Enterprise.
    • Publishes applications within an Application Virtualization environment.
    • Monitors Infrastructure health including WAN/LAN networks, Enterprise Servers, Back-up Systems and SAN Mirroring implementations.
    • Performs other related duties as assigned. What We're Looking For:
      • 3+ years of experience supporting Microsoft Server products, Office 365, System Center and other Monitoring Systems, and SQL.
      • 2+ years of experience supporting virtual environments including application installation and support, and client support.
      • Experience maintaining computer certificates and their lifecycle.
      • Working experience with creating, implementing, and managing a threat hunting program within a corporate environment.Excellent interpersonal, presentation and communication skills.

Keywords: Independent Bank, Grand Rapids , IT System Analyst, Professions , Ionia, Michigan

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