Customer Service Technician
Company: Northland Corporation
Location: Greenville
Posted on: May 16, 2022
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Job Description:
FLSA CLASS: Hourly Non-Exempt
REPORTS TO: Customer Care Manager
BASIC FUNCTION: To provide continuous telephone and e-mail support
of technical and warranty service-related issues for our customers
(end-users, dealers, distributors, and service centers).
Join a team focused on meeting production goals through good
attendance, positive attitudes, and hard work. We are looking for a
Customer Service Technician, who excels in a fast-paced environment
and has the personal drive to meet production goals by leading a
team in this hands-on role. We manufacture a variety of products at
the same time.
For over 100 years, Marvel continues to be a world class
manufacturer of high-end refrigeration and cooking products for the
household and commercial markets. Since 2015, Marvel has been part
of the Middleby family of brands. All products are designed,
engineered, and assembled in Greenville, Michigan, USA, and select
products are available worldwide.
Perks you can expect from Marvel:
Competitive benefits package including 401(k) matching, and paid
holidays.
Free to all full-time employees is life insurance, short and
long-term disability insurance.
Tuition reimbursement to help grow your career skills and
knowledge
ESSENTIAL DUTIES:
Provide diagnostic resolution to service issues in the field.
Capture service call information and perform associated tasks
resulting from these calls.
Communicate company warranty and repair policies.
Respond to requests pertaining to both service and public
website.
Provide service support for manufacturing, purchasing, and
engineering.
Daily communication with Technical Support Leader.
Responsible for navigating through the company data & service base
system accessing technical information.
Order Entry.
Provide help to locate service agents and distributors on-line.
Performs other duties as assigned.
Occasionally, repair appliances in the home, lab or dealer store as
required.
Performs other duties as assigned.
QUALIFICATIONS:
Degree in HVAC with emphasis in Refrigeration preferred
Experience in field service - an asset would be experience with
gas, electric or wood burning appliances (ranges, refrigerators,
dishwashers)
Experience with working with a database management system and
customer service.
Proficient diagnostic and problem-solving abilities.
Phone etiquette skills and experience with answer inquiries by
email.
Ability to communicate detail verbally and/or in written form
Strive for continuous improvement in customer service and company
goals.
Technical skills to support problem resolution with Service
Company.
MS Office Suite (Word, Excel), Outlook.
Ability to work shifts and hours mandated by management and to pass
a drug screen
PI172911291
Keywords: Northland Corporation, Grand Rapids , Customer Service Technician, Professions , Greenville, Michigan
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