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Service Desk Technician

Company: Qualified Recruiter, LLC
Location: Grand Rapids
Posted on: January 15, 2022

Job Description:

We are seeking a Service Desk Technician to join our team! You will resolve computer-related issues for your clients. --------------------- Looking for a candidate in the Midland/Bay City/Saginaw/Flint area to work remote to support . Must be proficient with Microsoft Networks, Windows 10, Office 2013, Office 2016, as well as all PC trouble shooting skills. Very important to have great communication. This person must be able to handle remoting in or walking the customer through break/fix problems on their PC's. Will be working with a ticketing system and required to provide updates daily as well as meet SLA's as assigned. The proper candidate must be able to work independently, as a member of a team, and have excellent customer service skills. Ability to troubleshoot Macintosh hardware and software would be a plus. This candidate will work with someone in local Flint office to get trained for the first few weeks. Job Requirements:Responsibilities:

  • -Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone or zoom calls
  • Recommend hardware and software improvements
  • Troubleshoot and repair PC computers/laptops
  • PC Software Support
  • Password Resets
  • Solve Internet connection issues
  • Track customer issues and resolutions Qualifications:
    • -Previous experience in IT, customer service, or other related fields
    • Basic networking skills and understanding
    • Ability to build rapport with clients
    • Strong troubleshooting and critical thinking skills
    • Experience with Active Directory
    • Be able to troubleshoot software and operating system errors
    • Positive and professional demeanor
    • Be able to work remotely with customers to complete assigned tasks when possible
    • Absolutely must be able to pass a background check
    • Knowledge of C-sharp, .Net, and SQL a plus as well, not required

Keywords: Qualified Recruiter, LLC, Grand Rapids , Service Desk Technician, Professions , Grand Rapids, Michigan

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