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Junior NOC / SOC Analyst

Company: Solution Partners, Inc.
Location: Grand Rapids
Posted on: February 16, 2020

Job Description:

Junior NOC / SOC Analyst - Grand Rapids, MI - 12 Month Contract $20-25/hr W2 plus completion bonus In order to grow our international business with our global partner we're looking for a Network (NOC) & Security (SOC) Operations Analyst to work on site in an integrated support center. Duration: Multi-Year Agreement Experience: 2 years IT experience with end user and enterprise systems, to include application support. Previous experience working in formal ITIL based service team required, experience working in NOC or SOC preferred. Someone with a tech degree and/or baseline certifications in technology and services required. NOC/SOC Analyst Review network, security, server & application platform alerts and perform triage along with basic troubleshooting Perform fulfillment of documented standard to undocumented complex Requests Perform resolution of documented standard to undocumented complex Incidents Receive and react to escalations from Service Desk and other resolver teams based on documented processes and undocumented situations Monitor ticket queues and follow up with end users and other resolver teams until tickets closed Provide good customer service, professional oral and written communication skills Respond to direct interaction with end users via walk up or email when required Primary Expertise: Customer Service, Standard to Complex Technical Support, Drive Incident & Problems to resolution with good documentation skills - provided by Dice

Keywords: Solution Partners, Inc., Grand Rapids , Junior NOC / SOC Analyst, Professions , Grand Rapids, Michigan

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