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Dispatcher - 1st Shift & 3rd Shift (12 or 8 hour shifts)

Company: EPS Security
Location: Grand Rapids
Posted on: January 15, 2020

Job Description:

Are you looking to get your foot in the door and really grow within a company? Do you want a rewarding career where you can help people every day? Then EPS Security is a great fit for you! We are currently seeking a highly motivated individual to work in our 24/7 computerized Monitoring Center! EPS Security is Michigan's largest family-owned home and business security provider. Founded in Grand Rapids in 1955, our business has expanded to include 4 satellite offices, more than 200 hard-working employees, and nearly 30,000 satisfied customers. We've doubled in size in the last decade, and with such explosive growth comes the need for more excellent staff members to join our team. The Job As the newest member of our Monitoring Center team, you will:

  • Develop knowledge of emergency communication procedures, alarm monitoring system, and access control system.
  • Monitor alarm signals in our Monitoring Center using established protocols until resolution of the alarm.
  • Answer incoming phone calls and professionally complete the caller's request.
  • Remain calm when speaking to customers in stressful situations.
  • Properly document all responses to alarms and follow all established rules.
  • Exhibit a reliable work ethic and schedule flexibility. Your Skills We're looking for the privilege of working with a person who possesses:
    • A high school diploma or GED.
    • Excellent verbal & written communication with a passion to help others.
    • Knowledge of basic computer functions.
    • Ability to type 35 WPM accurately.
    • Previous work experience in customer service or call center is preferred
    • Must be able to work full time on 1st shift (7am - 7pm or 7am - 3pm). Opportunities to switch shifts in the future.
    • Ability to work weekends, holidays, and be on-call.
    • The ability to pass a criminal background check and drug screen. Our Benefits
      • Starting wage is $12.50+
      • $1 raise after completing training period
      • $2.00/hour shift premium when working between 5:00pm - 6:45am
      • Healthcare insurance
      • Dental insurance
      • Vision insurance
      • 401(K) plus company contributions
      • HSA plus company contributions
      • Disability insurance
      • Life insurance
      • Paid time off
      • Paid holidays
      • Annual merit raises
      • Level increases "

Keywords: EPS Security, Grand Rapids , Dispatcher - 1st Shift & 3rd Shift (12 or 8 hour shifts), Professions , Grand Rapids, Michigan

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