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Service Advisor

Company: Michigan Kenworth
Location: Grand Rapids
Posted on: January 15, 2020

Job Description:

service dealer kenworth


Michigan Kenworth, located in Grand Rapids, MI, is seeking a customer service focused Service Advisor. We offer a competitive wage, health/dental plan, and 401(k). This is an excellent opportunity for a highly motivated individual with a positive attitude to work for a growing and forward-moving dealer group.
Responsibilities:
Create a positive initial contact with service customers
Insure that all service phone calls are handled professionally and expediently
Work closely with shop foremen to schedule service repairs
Perform additional duties as required by the Service Manager
Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties:
Open work orders
Discuss service issues with customer and create an accurate description of customer's service problems and requests
Determine method of payment and explain payment requirements to customer before work commences
Maintain communication with customer as necessary during the repair process
Maintain complete knowledge of OEM and vendor warranties
Close repair orders
Qualifications:
Ability to work in a dealership environment with frequent exposure to weather elements
Willingness and ability to work up to 10hours per day as required
Ability to sell service work
Ability to work with customers in a variety of situations
Good writing and communication skills
Sufficient computer skills
Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis

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Keywords: Michigan Kenworth, Grand Rapids , Service Advisor, Professions , Grand Rapids, Michigan

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