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IT Support Technician

Company: Suspa Incorporated
Location: Grand Rapids
Posted on: December 4, 2019

Job Description:

REQUIREMENTSThe IT Support Technician must have experience with PC hardware components, desktop operating system software (i.e., Microsoft Windows), application software (i.e., Microsoft Office), printers and multifunction devices, along with the ability to perform tasks such as providing operating systems and application software installations and upgrades. Applicants must possess excellent analytical skills, the ability to troubleshoot and resolve hardware and software problems, the ability to research and understand technical documentation, and an understanding of how to apply various technical resources to assist others with their problems. -An understanding of networking concepts (LAN, TCP/IP, wiring, switching, Wi-Fi, etc.) is desired. -Must be able to work independently, and/or as part of a team. -This position interacts with end users at all levels of the organization. Good communication skills are required. -The IT Support Technician will be expected to behave in a professional, respectful, and courteous manner. -SUMMARY OF POSITIONThe IT Support Technician will assist the Manager of Information Technology in providing computer hardware, software, and technical support to employees at all levels. The IT Support Technician will be responsible for the following scope of work duties: -- - - - - - Supporting PC hardware components, desktop operating system software, and application software.- - - - - - - - - -Maintaining hardware/software asset database.- - - - - - - - - -Administering Windows Server Update Services and antivirus management.- - - - - - - - - -Maintenance of Intranet site.- - - - - - - - - -Assisting with network administration.- - - - - - - - - -Responding to help desk support requests.- - - - - - - - - -Document resolutions for future reference.- - - - - - - - - -Serve as a liaison between end users and the IT department to resolve issues.- - - - - - - - - -In addition, the IT Support Technician may be assigned any other tasks related to the field of IT.

Keywords: Suspa Incorporated, Grand Rapids , IT Support Technician, Professions , Grand Rapids, Michigan

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