GENERAL FUNCTION: Performs a wide range of
duties related to the processing and underwriting of residential
mortgage loans. These duties are both file and vendor level in
nature. Maintains contact with external and internal customers to
ensureworkflowdeadlines are met. Assumes primary responsibility for
the loan file upon receipt. Proactive in communicating status on
the loan to both the borrower and the Loan Originator, and managing
to the closing date. Responsible for updating the fileandnotepad as
work progresses on the processing system. Takes on a senior role
within the team and conducts peer training for new hires. Handles
escalated problems and issues requiring a senior level knowledge of
residential mortgage loan processing.
ESSENTIAL DUTIES & RESPONSIBILITIES:
.Manage pipeline of conventional, government, and/or portfolio
.Process all loan types which may include conventional, FHA, VA,
Bond, USDA and special programs
.Evaluate loan documentation, calculate income, review assets,
analyze liabilities, and clear conditions per delegated
.Validate automated underwriting decision per delegated
.Maintain high level of customer service by being proactive in
communicating with the borrowers and loan
.Ensure accurate, complete, and timely loan data on processing
.Actively participate in ongoing efforts to continually improve
customer service for internal and external
.Responsible for appropriate section of HMDA
.Review exception reports to ensure all tasks are
.Serve as an intermediary for loan issues with Loan Originators and
other related departments.
.Assist in training new hires.
.Take active role as an escalation point within the team based on
.Maintain knowledge of Fifth Third Mortgage Company''s policies and
.Perform any other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None.