Late Stage Collector I

Location: Grand Rapids
Posted on: May 7, 2021

Job Description:

GENERAL FUNCTION: Under direct supervision, collects and documents late stage delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. Collects on multiple products utilizing multiple systems Position has direct impact to bank losses in excess of 100MM per year.

DUTIES & RESPONSIBILITIES:

* Contact delinquent customers to obtain payment commitments designed to resolve delinquency.

* Assess, interpret, identify indicators and respond accordingly to data gathered from customers and other resources that may identify potential workout loans, re-ages, etc.

* Identify, evaluate, and resolve reasons for delinquency.

* Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts.

* Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable.

* Record all collection efforts via the collection system insuring that all accounts are noted accurately.

* Execute department strategy plan to collect delinquent accounts.

* Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions.

* Stay in compliance with the 53rd QA Desktop Procedure guidelines.

* Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.

* Review daily reports to identify job performance month to date and task completion.

* Insures completion of all projects and/or additional assignments assigned to them.

SUPERVISORY RESPONSIBILITIES: None

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