GrandRapidsRecruiter Since 2001
the smart solution for Grand Rapids jobs

CALL CENTER - INBOUND SALES

Location: Grand Rapids
Posted on: May 7, 2021

Job Description:

Schedule: Monday-Friday 11:30 am - 8:00 pm and Saturday 8:30 am - 5:00 pm


GENERAL FUNCTION: A customer service position with a primary focus on solution based referring through the promotion of deposits, fee-based services and the retention of customers. Responsible for referring a full range of banking products and services to existing customers while providing specialized customer care via inbound customer calls.




ESSENTIAL DUTIES & RESPONSIBILITIES:


* Will focus on solutions based referring less than 50% of time.


* Provides excellent customer service while meeting assigned goals through offering of applicable products and services.


* Maintains assigned goals while cross selling and referring additional products and services.


* Provides accurate information to the customer. Explain products and policies so the customer in a clear, concise manner.


* Handles some complex calls in areas of expertise. May handle escalated calls from less experienced Customer Service Professionals.


* Takes every step possible to answer the customerÆs question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.


* Follows departmental policies and procedures, particularly in regards to customer confidentiality.


* Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.


* Educates the customer about Bank products and services and offers solutions to address customerÆs immediate or future needs.


* Suggest improvements and changes to processes and policies to improve productivity or customer experience.


* Continually learning and developing knowledge of Bank products and services.


* Meets departmental productivity and Customer experience goals.


* Responsible for providing effective leadership and support to entry level Service to Solutions professionals.


* Works closely with other departments in issue resolution.


* Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.


* Uses computerized system for tracking, information gathering, and/or troubleshooting.


* Perform all other duties as assigned.




SUPERVISORY RESPONSIBILITIES: None.

Keywords: , Grand Rapids , CALL CENTER - INBOUND SALES, PR / Public Relations , Grand Rapids, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Grand Rapids RSS job feeds