Multi-Stage Collector I
Location: Grand Rapids
Posted on: May 6, 2021
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Job Description:
GENERAL FUNCTION: Under direct supervision,
collects and documents Mid-Stage, Late Stage and High Risk
delinquent accounts in accordance with departmental, investor, and
legal guidelines, ensuring attainment of company goals. Collects on
multiple products, utilizing multiple systems. Position has direct
impact to prevent bank losses in excess of $70MM per
year.
DUTIES & RESPONSIBILITIES:
* Pursues communication with defaulted customers utilizing manual
or automated dialing to obtain payment commitments designed to
resolve delinquency.
* Monitor delinquent loans to identify, at the earliest
opportunity, situations where alternatives to repossessions,
bankruptcies, etc, exist to reduce the loss to Fifth Third (loan
modifications, re-ages etc).
* Identify, evaluate, and resolve reasons for
delinquency.
* Record all collection efforts via the collection system ensuring
that all accounts are noted accurately.
* Conduct research, ordering payment copies, credit bureau reports,
statements, and credit applications as necessary, to support the
collection efforts.
* Utilize cross sell of alternative loan products to reduce losses
and promote continued business when applicable.
* Record all collection efforts via the collection system insuring
that all accounts are noted accurately.
* Execute department strategy plan to collect delinquent
accounts.
* Access statements, applications, and third-party vendor services
to locate or perfect customer contact and make some strategic
actionable decisions.
* Stay in compliance with the Fifth Third Quality Assurance Desktop
Procedure guidelines.
* Escalate calls and/or problem accounts to supervisor,
repossession, legal or collection agencies as
appropriate.
* Review daily reports to identify job performance month to date
and task completion.
* Insures completion of all projects and/or additional assignments
assigned to them.
* Perform other duties as business needs dictate as directed by
management
SUPERVISORY RESPONSIBILITIES: None.
Keywords: , Grand Rapids , Multi-Stage Collector I, PR / Public Relations , Grand Rapids, Michigan
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