GENERAL FUNCTION: Performs a wide range of
duties related to the processing and underwriting of residential
mortgage loans. These duties are both file and vendor level in
nature. Maintains contact with external and internal customers to
ensure workflowdeadlines are met. Assumes primary responsibility
for the loan file upon receipt. Proactive in communicating status
on the loan to both the borrower and the Loan Originator, and
managing to the closing date. Responsible for updating the file
andnotepad as work progresses on the processing system. Takes on a
senior role within the team and conducts peer training for new
hires. Handles escalated problems and issues requiring a senior
level knowledge of residential mortgage loan
ESSENTIAL DUTIES & RESPONSIBILITIES:
GÇóManage pipeline of conventional, government, and/or portfolio
GÇóEvaluate loan documentation, calculate income, review assets,
and analyze liabilities and clear conditions per delegated
GÇóProcess all loans types including conventional, FHA, VA, USDA,
Bond and special products including the most complex loan
GÇóValidate automated underwriting decision per delegated
GÇóMaintain high level of customer service by being proactive in
communicating with the borrowers and loan
GÇóEnsure accurate, complete, and timely loan data on processing
GÇóActively participate in ongoing efforts to continually improve
customer service for internal and external
GÇóResponsible for appropriate section of HMDA
GÇóReview exception reports to ensure all tasks are
GÇóServe as an intermediary for loan issues with Loan Originators
and other related departments.
GÇóAssist in training new hires.
GÇóTake active role as an escalation point within the team based on
GÇóMaintain knowledge of Fifth Third Mortgage Company''s policies
GÇóPerform any other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None.