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Service Advisor

Company: Michigan Kenworth
Location: Grand Rapids
Posted on: November 21, 2019

Job Description:

service dealer kenworth

Michigan Kenworth, located in Grand Rapids, MI, is seeking a customer service focused Service Advisor. We offer a competitive wage, health/dental plan, and 401(k). This is an excellent opportunity for a highly motivated individual with a positive attitude to work for a growing and forward-moving dealer group. Responsibilities: Create a positive initial contact with service customers Insure that all service phone calls are handled professionally and expediently Work closely with shop foremen to schedule service repairs Perform additional duties as required by the Service Manager Perform all required tasks in accordance with company Standard Operating Procedures Primary Duties: Open work orders Discuss service issues with customer and create an accurate description of customer's service problems and requests Determine method of payment and explain payment requirements to customer before work commences Maintain communication with customer as necessary during the repair process Maintain complete knowledge of OEM and vendor warranties Close repair orders Qualifications: Ability to work in a dealership environment with frequent exposure to weather elements Willingness and ability to work up to 10hours per day as required Ability to sell service work Ability to work with customers in a variety of situations Good writing and communication skills Sufficient computer skills Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis APPLY NOW

Keywords: Michigan Kenworth, Grand Rapids , Service Advisor, Other , Grand Rapids, Michigan

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