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Junior IT Specialist, Applications Support

Company: DSV Air & Sea Inc.
Location: Grand Rapids
Posted on: November 11, 2019

Job Description:

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If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

JUNIOR IT SPECIALIST, APPLICATIONS SUPPORT

Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com



JOB RESPONSIBILITIES
The Junior IT Specialist, Application Support role delivers quality application support services to our business and clients. This support entails responding quickly to our TMS application related incidents, clarifying and recreating reported issues, identifying and verifying potential bugs, and documenting the findings for resolution by development staff. Other responsibilities include performing a morning checklist, software testing, creating deployment release notes, updating documentation, monitoring key services, and weekly status meetings and reporting to management. In all cases, the key responsibility of this position is to take ownership of the reported issues, maintain the continuity of support to the customer, and minimize application downtime. Most of the required responsibilities associated with this position are driven by Cherwell, the DSV standard incident and change management tool.



PRINCIPAL ACTIVITIES
* Work as part of a close-knit team, to provide a quality application support to the business
* Resolution of assigned incident tickets
* Proactive monitoring of incoming incident tickets and, where appropriate, self assignment of tickets
* Liaison with business partners and vendors to resolve their application related issues, problems and requests
* Own, and manage to completion, assigned tasks and projects
* Understand expectations (SLA s) that were set with business and clients and recognize when issues/events may need escalation
* Communicate clearly both verbally and in written form



REQUIRED EXPERIENCE AND EDUCATION
* At least 2 years of experience working in a customer service-oriented framework
* At least 2 years of experience with IT help desk practices and incident management
* Microsoft Office Experience
* Windows and Linux Operating Systems
* Documentation Experience
* English language fluency



PREFERRED EXPERIENCE AND EDUCATION
* 4 yr. degree in IT or related field
* Experience with TMS software
* Experience with Transportation EDI
* Experience using project management tools & methodologies
* Change Management Experience
* SDLC & Database Experience

REQUIRED TECHNICAL KNOWLEDGE AND SKILLS
* Moderate knowledge of application support discipline
* Troubleshooting both hardware and software-based issues
* Knowledge of general IT process and audit mechanisms
* Tactical Planning
* IT Compliance Principles
* Ability to work within a project scope and timeline



REQUIRED GENERAL KNOWLEDGE AND ABILITIES
* Analytical Skills (Storing Information & Managing Data, Learning and Following Procedures)
* Applied Learning / Functional Knowledge and Skills (Using Computer Skills, Maintains Industry Awareness/Industry Knowledge)
* Interpersonal Communication and Language Skills (Listening to Others, Speaking to Others, Reading, Writing)
* People and Relationship Management Skills (Demonstrating Teamwork, Sensitivity to Others, Sensitivity to Cultural and Functional Diversity)
* Personal Motivation (Demonstrating Enthusiasm and Energy, Drive to Achieve Goals)
* Quality and Service Skills and Orientation (Valuing Quality, Focusing on Details)
* Quantitative Reasoning Skills (Using Basic Math)
* Self-Management Skills (Dealing with Stress, Maintaining Composure)
* Work Orientation (Behaving with Integrity, Being Dependable, Puts Interests of Customer and DSV Above Personal Ambition)
* Ability to lift 50 lbs.



DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we ll give you the support you need to explore your potential and forward your career.
Read more at www.dsv.com



DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV GLOBAL TRANSPORT AND LOGISTICS

DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com



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Nearest Major Market: Grand Rapids

Keywords: DSV Air & Sea Inc., Grand Rapids , Junior IT Specialist, Applications Support, Other , Grand Rapids, Michigan

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