GrandRapidsRecruiter Since 2001
the smart solution for Grand Rapids jobs

Bilingual Customer Retention Expert (English / Spanish)

Company: mommy jobs online
Location: Grand Rapids
Posted on: August 17, 2019

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLANUwhen you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: mommy jobs online, Grand Rapids , Bilingual Customer Retention Expert (English / Spanish), Other , Grand Rapids, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Consumer Assistance Specialist - Full Time - South Bend
Description: Minimum: 18.11 - Maximum: 27.17 JOB SUMMARY Assists consumers and/or patients through education and distribution of fair and impartial information concerning enrollment in federal and state qualified (more...)
Company: Saint Joseph Health System
Location: South Bend
Posted on: 08/25/2019

Flatbed Lease Purchase Trucking Job
Description: Join Blair Logistics Lease Purchase Opportunities Available We know Flatbed Drivers Are Our Number One Asset Load Every Truck Everyday BENEFITS -Home every weekend - 3,000 referral bonus -70-78 of Line (more...)
Company: Blair Logistics
Location: Grand Rapids
Posted on: 08/25/2019

New Lease Program - Dedicated Account w/No Credit Check, No
Description: NEW FROM US XPRESS No Money Down No Credit Check No Balloon Payment with a Walkaway Lease NOW, only 6 months experience required for this lease
Company: USXpress
Location: South Bend
Posted on: 08/25/2019


Compliance Specialist - Housing/Property
Description: SUMMARY: Management Business Solutions is seeking a Compliance Specialist for our property management client in Grand Rapids, MI. This person will be responsible for assisting
Company: Management Business Solutions, Inc.
Location: Grand Rapids
Posted on: 08/25/2019

25N Nodal Network Systems Operator-Maintainer
Description: 25N Nodal Network Systems Operator-MaintainerJob ID: Job Views: 14Location: WYOMING, Michigan, United StatesZIP Code: 49509Job Category: Technology and NetworkingPosted: 08.16.2019Age Requirements: Must (more...)
Company: Army National Guard
Location: Grand Rapids
Posted on: 08/25/2019

Class A CDL Trucking Job - Lease Purchase
Description: Join Blair Logistics Lease Purchase Opportunities Available We know Flatbed Drivers Are Our Number One Asset Load Every Truck Everyday BENEFITS -Home every weekend - 3,000 referral bonus -70-78 of Line (more...)
Company: Blair Logistics
Location: Grand Rapids
Posted on: 08/25/2019

Virtual Assistant - Work From Home
Description: Our clients are busy, small business owners who hire us to handle their phone calls and treat their customers the way they would. Our job is to answer those phone calls, and do what we can to be helpful, (more...)
Company: Mommy Jobs Online
Location: South Bend
Posted on: 08/25/2019

SJRMC_Consumer Assistance Spec - NE_C1740 - South Bend
Description: Minimum: 18.11 - Maximum: 27.17 JOB SUMMARY Assists consumers and/or
Company: Saint Joseph Health System
Location: South Bend
Posted on: 08/25/2019

Stacking Associate
Description: Come join a new team Stackers are needed for a Corrugated Packaging company in the Kentwood area. The ideal candidate
Company: ResourceMFG
Location: Grand Rapids
Posted on: 08/25/2019

Call Center Representative
Description: Job Description-Customer service/sales background needs some sales experience -Positive able to form relationships-Professional - speaks clearly, proper grammar and enunciates via phone-Dispatch experience (more...)
Company: Kelly Services
Location: Grand Rapids
Posted on: 08/25/2019

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Grand Rapids RSS job feeds