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Customer Care - Online Automotive Consultant

Company: Mommy Jobs Online
Location: Grand Rapids
Posted on: August 16, 2019

Job Description:

Our agents who are currently servicing this campaign love to provide service to this client because of the diverse duties involved. As an agent for this client, youll be providing chat support, email support and phone support which makes for an exciting and interesting day. This is not a sales job, its a customer service job. With our client, a leading online direct car retailer, buying a vehicle is literally just a few clicks away. In between those clicks customers have questions. Our agents reach out to prospective car buyers to support their purchase. These customers have already expressed an interest in buying an automobile. We are returning phone calls and following up on leads. Our role is not to sell the car, but to answer customer questions about the vehicle they are interested in purchasing. Agents are not expected to be experts in cars, they are expected to reassure customers about the condition of the vehicle, warranty and delivery details. Agents can also take deposits so the customer can secure their ride while they speak with us. DUTIES Provide service to customers through chat support, email support and phone support. Provide information and reassurance regarding purchase procedures and policies. Maximize each opportunity by securing deposits for vehicles when appropriate. Maintain quality service by following the service levels and standards. SKILLS/QUALIFICATIONS Customer focus Systems and website navigation Knowledge of car buying/selling experience Persuasion ADDITIONAL INFORMATION This call type is open 7 days/week from 9am-9pm EST We requests 20 hour minimum for weekly services This opportunity allows you to invoice for your services starting at $10 per hour To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member. Please reference agent id code MJOLVALERIELOWE on your resume submission. Office: 14054186160

Keywords: Mommy Jobs Online, Grand Rapids , Customer Care - Online Automotive Consultant, Other , Grand Rapids, Michigan

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