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Support Specialist II

Company: Clover Consulting Inc.
Location: Grand Rapids
Posted on: August 16, 2019

Job Description:

Clover Consulting has a large, direct client in need of a Support Specialist II for a 6+ month contract OR contract to hire opportunity. Job Description Looking for a highly motivated individual to join our expanding managed services division. We are looking for an individual that will take ownership of this role and help develop processes and procedures that ultimately create a great customer experience. This person will need to possess a strong foundation of personal, technical and process-oriented skills. Technical Skills and Abilities Knowledge and familiarity with Microsoft Windows Server Microsoft Active Directory Cisco Catalyst and Nexus switches Cisco ASA FortiGate Firewalls Microsoft Exchange Exchange Online (office 365) VMware vSphere VMware vCenter Server Remote Monitoring and Management Tooling Concepts Patch Management Managed Antivirus Automated monitoring and remediation Analytical and logical approach to problem solving ResponsibilitiesDuties Provide direct technical support for Server based systems Workstation based systems Network firewalls Backup environments Service Board Management (Help Desk primarily) Dispatch Daily review and Assignment of tickets Follow up with Customers Assist with help desk tier1 ticket escalations as required Ticket Management Peer mentoring for Support Specialist I employees Identify gaps in documentation and resolve Qualified candidates please apply with resume and contact details. NO CALLS PLEASE!!

Keywords: Clover Consulting Inc., Grand Rapids , Support Specialist II, Other , Grand Rapids, Michigan

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