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Call Center Representative

Company: Advantage Solutions
Location: Grand Rapids
Posted on: October 10, 2018

Job Description:

Call Center Representative At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Call Center Representative whose primary responsibility is to provide outstanding customer service to our customers and business partners. This role will act as the main point of contact for customer orders, requests, and must provide precise documentation regarding all calls and requests. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today! What we offer:Full-Time Benefits (Medical, Dental, Vision, Life)401(k) with company matchTraining and Career DevelopmentGenerous Paid Time-Off Responsibilities:Answer incoming calls from customers, document all necessary information and take comprehensive notes regarding calls.Enter and process customer orders and requests in an accurate, timely and efficient manner.Must meet or exceed quality metrics and customer expectations.Use excellent communication and customer service skills to provide customers with accurate, consistent, and timely responses.Apply departmental policies and procedures to resolve complex situations.Qualifications:High School Diploma or GED required; Associate’s Degree or equivalent experience is preferred1-3 years of experience in customer service in a call center environmentExcellent written communication and verbal communication skillsExcellent customer service orientationAbility to research and analyze data effectivelyStrong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Keywords: Advantage Solutions, Grand Rapids , Call Center Representative, Other , Grand Rapids, Michigan

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