Subscription Service Support Liaison

Company: GoEngineer Inc
Location: Grand Rapids
Posted on: September 4, 2024

Job Description:

Description:
GoEngineer is seeking a motivated and customer-focused Subscription Service Support Liaison to join our team. Duties will include auditing renewal quotes, assisting with revisions, and verification of CRM system accuracy. This position requires an ability to manage a high volume of quote creation requests with exceptional attention to detail. Individual will play an essential role in assisting the department with achieving monthly, quarterly, and annual renewal goals.
GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.

Your key contributions in this role will be:

• Customer Engagement: Act as the front-line support representative for our subscription service, providing timely and friendly assistance to subscribers via various communication channels (phone, email, chat, etc.).
• Use premade templates to generate quotes for subscription service renewal.
• Collaborate with internal teams to address recurring issues and enhance the customer experience.
• Documentation: Maintain detailed records of customer interactions, issues, and resolutions in our CRM system.
• Gather all necessary information using many systems and utilizing sales and renewals account managers to ensure accurate information is listed on renewal quotes.
• Edit and verify pricing is correct based on the most recent pricelist.
• Complete monthly quote creations in a timely manner to ensure scheduled workflow is not disrupted. Requirements:
  • High school diploma or equivalent; bachelor's degree preferred.
  • Proven customer service or support experience, preferably in a subscription service or similar industry.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical-thinking abilities.
  • Empathetic and patient, with a passion for delivering top-notch customer service.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency with customer relationship management (CRM) software and support tools.
  • Strong organizational skills and attention to detail. We are looking for candidates with the above experience and skills, however, even if you do not meet all the above listed requirements, very interested candidates should still apply.
    Competitive Compensation Includes:This position is full-time, Monday - Friday, and can be either fully in-office or can be performed hybrid (3 days in office & 2 days' work-remote) at our Grand Rapids location.
    This is an hourly position with benefits listed below, pay is $21/hour, plus annual bonus which averages $6,000.
    More about what GoEngineer offers:At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.
    Generous Benefits Include:
    • Participation in GoEngineer's generous PTO program from day one of employment.
    • 401(k) Plan that includes up to a 6% company match, 100% vested day one.
    • Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
    • Generous HSA Contribution with participation in the High Deductible Health Plan.
    • Employer paid Life Insurance Policy with optional Supplemental Life available.
    • Employers paid Short-Term and Long-Term Disability Benefits.
    • Dental, Vision, and other Ancillary benefits.
      
      
      
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Keywords: GoEngineer Inc, Grand Rapids , Subscription Service Support Liaison, Other , Grand Rapids, Michigan