Automotive Service Lane Acquisition Specialist
Company: Lafontaine Ford Of Lansing
Location: Lansing
Posted on: May 9, 2024
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Job Description:
AUTOMOTIVE SERVICE LANE ACQUISITION SPECIALISTAre you interested
in joining a growing business that is committed to family, promotes
employees from within, is passionate about protecting the
environment, has an inspiring company culture, and is actively
involved with the community and local charities? If so, this
opportunity might be for you!THE POSITION: We are seeking honest
and dynamic individuals to help acquire vehicles out of our service
lane. You will be trained in our CRM/sales approach to create a
wonderful experience for our customers as you help them get
connected with our sales team to make one of lifes most important
decisions/purchases.THE PERKS:VERY Competitive CompensationEmployee
Referral ProgramEmployee Discounts on Sales and ServiceBenefits
Package (Medical, Dental, Vision, Employer Paid Life/AD&D,
Employee Assistance Program, Pet Insurance)Voluntary Benefits
(Flexing Spending Account, Life/AD&D, Short-Term and Long-Term
Disability, Critical Illness, Accident Insurance, Legal & Identity
Theft Protection)401(k) and Employer MatchHoliday Savings Program
with Employer MatchPaid Time OffHoliday PaySkills &
Qualifications:Must be able to build rapport with customers.Must
work well in a team atmosphere.Excellent verbal, written and
communication skills.High degree of integrity and
professionalism.Strong work ethic, demonstrated enthusiasm and an
entrepreneurial spirit.Ability to organize, prioritize and
multi-task efficiently. Education and Experience:High school
diploma or GED certificate preferred.One to three years related
experience and/or training.Or equivalent combination of education
and experience.Two years of experience in customer service (No
Automotive Necessary)Proficiency with MS Office applications
including Word, Excel, and Internet Explorer.Essential Duties &
Responsibilities:You will be responsible for working with our
existing customer data base, prospecting guests that have been in
for service. The Acquisition Specialist will be evaluated based on
performance standards that measure how many opportunities were
converted to showroom visits and how many of those showroom visits
resulted in a sale. You will utilize and/or learn both traditional
and Internet-specific automotive sales processes.As Acquisition
Specialist with LaFontaine, you can expect an hourly pay rate plus
commission-based compensation, as well as training and a benefits
package. Our comprehensive training program teaches you all about
our business and processes. We also support your career goals with
long-term career options in sales and management; because we know
our success comes from your success.Execute customer communications
via email, telephone, and text, in line with standards and
processes.Set dealership appointments, achieve lead-to-Dealership
conversion, and sell products based on department standards.Enter
all prospect communications, notes, records, and customer
appointment data into the CRM.Prepare reports showing appointments
scheduled, customer appointments kept, and customer sales based on
leads received.Attend regular sales meetings for both the
dealership.Physical Requirements:Prolonged periods of sitting at a
desk and working on a computer.Must be able to lift 15 pounds at
times.Must be able to access and navigate each department at the
organizations facilities.THE COMPANY:Founded in 1980 by Michael Sr.
and Maureen LaFontaine, the award-winning and nationally-recognized
LaFontaine Automotive Group includes 54 retail franchises, 9
collision centers and 34 Michigan retail locations. The group
employs nearly 2,500 individuals. Its the mission of the LaFontaine
Family to personalize the automotive experience by building
lifelong relationships that connect families and strengthen
communities. The LaFontaine commitment to customers, staff, and
local communities is demonstrated by active participation and
contributions to numerous non-profit organizations, educational
institutions, and charities throughout southeast Michigan. The
combination of both the mission and core values provides the basic
foundation of our promise to treat every customer like they are
members of our family. From sales to service to parts, LaFontaine
Automotive Group is able to meet any customers specific needs.
LaFontaine represents the following brands: Buick, Cadillac,
Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai,
Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo,
and Volkswagen. The LaFontaine Family Deal; its not just what you
get, its how you feel. Visit www.familydeal.com for additional
details.Our Mission: To Build Lifelong Relationships that Connect
Families, Strengthen Communities, and Personalize the Automotive
Experience.Our Core Values: Accountability, Responsibility,
Respect, Communication, Teamwork, Passion.LaFontaine Automotive
Group is an equal opportunity employer.TIER1by Jobble
Keywords: Lafontaine Ford Of Lansing, Grand Rapids , Automotive Service Lane Acquisition Specialist, Other , Lansing, Michigan
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