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Client Servicing Level 1 Supervisor

Company: VirtualVocations
Location: Grand Rapids
Posted on: September 18, 2023

Job Description:

A company is looking for a Supervisor Client Servicing Level 1.
Key Responsibilities:

Coach and develop a remote team of associates to resolve client problems and deliver exceptional client experiences
Create and implement coaching plans based on reporting and analytics
Hire, onboard, and support new associates

Required Qualifications:

Minimum of 2 years experience in a customer-facing role, preferably in financial services or technology support
Minimum of 1 year experience in a supervisory role managing non-exempt employees
Strong understanding of call center metrics and basic financial transaction processing
Quiet and secure home working environment
One or more years experience managing remote call center associates (preferred)

Keywords: VirtualVocations, Grand Rapids , Client Servicing Level 1 Supervisor, Other , Grand Rapids, Michigan

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