Transition of Care Coordinator - Remote in Grand Rapids OR Traverse City, MI

Company: UnitedHealth Group
Location: Cedar Springs
Posted on: May 26, 2023

Job Description:

If you are located within commutable distance to Grand Rapids OR Traverse City, MI, you will have the flexibility to telecommute (work from home) as you take on some tough challenges.

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while doing your life's best work. SM

The Transition of Care Coordinator (TOCC) is a critical member of the Landmark Interdisciplinary Team (IDT). Reporting to the Health Services Director or Manager, this role will assist with standardizing the post - acute care process by tracking and managing the market's census and post - acute statuses for the engaged and non - engaged patients. The TOCC will also support the market leadership team, Landmark clinicians, and other members of the IDT with important operational and clinical tasks, as well as proactively outreaching to local facilities to verify patient records and care statuses. The ideal candidate will draw on their critical - thinking skills, clinical experience, and positive attitude to coordinate with and support Landmark patients and Landmark team members in a fast - paced and evolving environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is full - time, Monday - Friday. Employees are required to work our normal business hours of 8:30 AM - 5:00 PM EST (Eastern Standard Time zone) including the flexibility to work occasional overtime, weekend rotations (at least 1 weekend per month), and holidays based on business needed. Office visits at least 1 x month for training and/or meetings.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Collate all ADT (admit / discharge / transfer) data from various data sources
• Input real - time patient data into EHR system
• Manage internal reports to track transition of care data and post - discharge metrics
• Coordinate appropriate post - acute process with Landmark Providers and Nurse Care Managers
• Maintain regular contact with local hospitals and care facilities to collect clinical data and verify patient statuses
• Maintain local Health Information Exchange (HIE) relationship and access
• Handle escalated patient issues, ensuring the appropriate resources are involved
• Follow triage protocol when needed
• Other duties as assigned Competency:
  • To perform the job successfully, an individual should demonstrate the following competencies:
    • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
    • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
    • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
    • Initiative - Volunteers readily; undertakes self - development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow
    • Attendance / Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
    • Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions; Must be able to deal with frequent change, delays, or unexpected events You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
      
      Required Qualifications:
      • High School Diploma / GED (or higher)
      • 1+ years of Medical Front Office OR clerical experience
      • 1+ years of experience with working within the health care Industry
      • Knowledge of and proficiency in using Microsoft Excel (open, edit and add updates, filter and sort data) and Microsoft Outlook (read and respond to emails)
      • Ability to visit office at least 1x month for training and/or meetings
      • Ability to work rotation weekend (at least 1 weekend per month), 4 hours Saturday & 4 hours Sunday
      • Ability to work any full - time shift between the hours of 8:30 AM - 5:00 PM EST (Eastern Standard Time zone) from Monday - Friday including the flexibility to work occasional overtime, and holidays based on business need Preferred Qualifications:
        • Bachelor's Degree (or higher)
        • Experience with data collation and working with triage Telecommuting Requirements:
          • Reside within 1 hour commutable distance to Grand Rapids OR Traverse City, MI
          • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
          • Ability to keep all company sensitive documents secure (if applicable)
          • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills:
            • Work independently with minimal supervision
            • Communication skills (verbal & written)
            • Critical thinking & analytical skill s Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
              
              At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
              
              Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
              
              UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
              
              
              
              

Keywords: UnitedHealth Group, Grand Rapids , Transition of Care Coordinator - Remote in Grand Rapids OR Traverse City, MI, Other , Cedar Springs, Michigan