Service Advisor
Company: Hendrick Automotive Group
Location: Cadillac
Posted on: May 24, 2023
|
|
|
Job Description:
Dale Earnhardt Jr. Buick GMC Cadillac
Location: 1850 Capital Circle NE, Tallahassee, Florida 32308
Summary: Responsible for selling, identifying and documenting
service, maintenance, and repair service for customers. Responsible
for scheduling service to be performed.
Supervisory Responsibilities: This job has no direct supervisory
responsibilities.
Essential Duties and Responsibilities include the
following:
Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with medical conditions to perform the essential
functions.
Desired Education:
o GED
High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
o up to 3 years
3-5 years
o 5+ years
Education/Experience:
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational
skills.
Certificates and Licenses:
Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and
knowledge of the Dealership Management System and other web based
applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to
communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled
shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this Job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other
service repair conditions.
Environment Demands:
Duties are generally performed in the service area.
Responsibilities may include conducting road tests on customer
vehicles. Work includes inspection of customer vehicles and
frequent movement around the Service Department to convey
information between customers and service technicians. Frequently
interacts with customers, service manager and service technicians,
and employees from various departments in the dealerships.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and
memos. Ability to effectively present information in one-on-one and
small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out
instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate
the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their
own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we
can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the
right thing within the letter and spirit of the law, drives every
action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we
are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to
be the best, not the biggest, and is therefore defined by how we
treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow
as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to
seek out and improve upon areas of opportunity within ourselves and
our team.
This job description in no way states or implies that these are the
only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and
to perform any other duties and responsibilities upon the request
of a supervisor. This job description is subject to revision at the
discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women,
veterans, and individuals with disabilities are encouraged to
apply. For more information regarding the EEOC, please visit
https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.
Keywords: Hendrick Automotive Group, Grand Rapids , Service Advisor, Other , Cadillac, Michigan
|
Click
here to apply!
|
