Full Time Member Service Representative/Teller
Company: Members First Credit Union
Location: Grand Rapids
Posted on: March 19, 2023
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Job Description:
** Full Time Member Service Representative/Teller****Job
Category****:** MEMBER SERVICE **Requisition Number****:**
FULLT001266 Showing 1 location **Job Details****Description**MEMBER
SERVICE REPRESENTATIVE Non-Exempt Reports to: Branch
ManagerPosition Overview The primary purpose of this position is to
assist Members First Credit Union to deliver on its mission: To
encourage a better tomorrow. To achieve this mission, the position
must deliver on our brand promise: We believe in you. Our promise
is to be trustworthy, caring, and enthusiastic to help you succeed.
You will do this by living out our core values in every service
contact to both internal and external members.+ ***Trustworthy***-
We deliver excellence through knowledge.- We can be depended upon
to do the right thing.- We believe in exceeding expectations.+
***Caring*** - We are committed to encouragement and the power of
positivity.- We respect all people, without judgment.- We give the
best of ourselves when we join together.+ ***Enthusiastic***- We
are hardworking, passionate people.- We encourage maximizing
happiness and fun. - We thrive by finding new ways to
help.Essential Duties --- Deliver on the Credit Union's Promises in
every service situation --- Develop and maintain an effective level
of product knowledge --- Identify members' financial needs and
recommend appropriate Credit Union solutions --- Maintain, operate,
and balance a cash drawer dailyDuties and Responsibilities The
following statements are intended to describe the general nature
and level of work being performed by this position. It is not
intended to be an exhaustive list of all duties, responsibilities
and skills required of this position. Other duties may be assigned
to meet business needs. --- Create opportunities for expanded
member relationship by determining the needs for additional product
and services and recommend appropriate Credit Union solutions ---
Remind delinquent members that their payments are due --- Maintain
Sales and Service Performance Expectations --- Process member's
cash and check transactions, to include deposits, withdrawals,
check cashing and loan payments. --- Handle inquiries on member's
accounts, statements, and histories. --- Process check orders as
needed --- Sell Visa Gift and Travel Cards and cashier's
checks/money orders. --- Collect any fees as required for services.
--- Answer phones and handle inquires. --- Process mail as needed
--- Assist other departments with clerical duties as
required.General Sales Expectations --- Successfully use effective
Sales Champion skills and behaviors --- Build relationships with
current and new members. Offer products and services that will help
improve their financial wellbeing. --- Assist with the onboarding
process that continues to build relationship with new members. ---
Make sure members are being fully servedOther --- Attend education
functions as required --- Other duties that may be assigned from
time to time.Qualifications and Expectations To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the expectations of the person performing this
job. --- Strive to exceed credit union, department, and personal
goals --- Team oriented --- Dependable --- Highly organized ---
Produces accurate work results --- Readily keeps others adequately
informed --- Presents a professional image --- Maintains a high
level of knowledge about credit union philosophy, products and
services --- Courtesy, tact, and diplomacy are essential elements
of the job. Work involves personal contact with others inside and
/or outside the organization generally regarding routine matters
for purposes of giving or obtaining information, which may require
some discussion.Physical RequirementsThe physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.* Ability to lift a
minimum of 50 pounds.* Able to sit or stand for 2-4 hours at a
time.Work Environment --- Must maintain a neat and orderly work
area. --- Routinely clean and disinfect work areas (i.e. teller
stations, desk surfaces, phones, electronic equipment). o Wipe down
teller windows and desk surfaces after every Member and Team Member
interaction. If limited or no Member interactions, this practice is
to be completed a minimum of twice a day. o Wipe down door handles,
drive thru canisters, desks, telephones, areas that are often
touched by members or team members coming in frequently. ---
Sanitize shared spaces such as break rooms, whiteboards, and
meeting tables after every use. --- Protect the confidentiality of
credit union staff and members by locking door or removing items
from desk/workstation when away.Education and Experience ---
Minimum high school graduate or equivalent. --- Ability to operate
a 10 key calculator and a typewriter --- Six months previous cash
handling experience --- Experience operating a personal computer
--- Ability to communicate with members and other staff - clearly
and concisely --- Good working knowledge of all credit union
products and service --- Skills in Microsoft Word, Excel, and
Outlook*Education and experience requirements may be waived for
Co-Op students.**Qualifications****Skills****Behaviors****:**
**Motivations****:** **Education****Required** High School or
better.**Experience****Required** Minimum six months cash handling
**Licenses & Certifications**
Keywords: Members First Credit Union, Grand Rapids , Full Time Member Service Representative/Teller, Other , Grand Rapids, Michigan
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