PDC Senior Customer Account Representative(Hybrid)

Company: Raytheon Technologies
Location: Muskegon
Posted on: March 19, 2023

Job Description:

Date Posted:2023-03-03-08:00Country:United States of AmericaLocation:PW116: Muskegon, MI 4905 Stariha Drive, Muskegon, MI, 49441 USAPosition Role Type:HybridPratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?Key Responsibilities:Serving as key Customer-facing liaison, responsible for regular internal and external communication, building strong Customer relationships and managing Customer mood - making escalations infrequent, and improving overall health of assigned Customer accounts for New Spares and RepairsProviding oversight, guidance, and mentoring of the Frontline CSR teams for New Spares and Repairs to build community and to improve throughput, productivity, and overall Customer ExperienceActing as Customers' first escalation point to resolve problems - internal and external - when issues are not able to be resolved in a timely manner by the Frontline CSR teams for New Spares and Repairs Resolving shortage issues by making sure to explore all options and ensuring "voice of the Customer" is at the forefront of all conversations and decisionsManaging assigned Customer OORs and special assigned internal accounts, i.e. RMAMISC, RMANC, EXT, eStock, Warranty, etc., by working proactively with assigned Frontline CSRs to resolve blocking issues in a timely mannerAchieving mastery of assigned Customers' requirements and flowing down information including but not limited to key contractual information, discount structure, etc. Developing and communicating accurate sales forecasts to Management and I&P TeamEstablishing and validating KPIs, i.e. Cash On Time, QBRs, R.A.I.L.s, etc., with assigned CustomersMaking process improvements to enhance the overall Customer ExperienceActively growing knowledge of parts, engine models, aircraft, and fleetsPerforming miscellaneous other duties and assignments as directedTravelling as requiredBasic Qualifications:Bachelor's degree and a minimum of 2+ years' customer account management experience required or in lieu of no degree a minimum of 8+years of relevant experience.US Citizenship required due to government contracts.Preferred Qualifications:Experience building customer relationships and cultivating salesStrong communication skills - written and verbalStrong business acumenAttention to detailFollow-up and follow-through skills with the ability to problem solveA working knowledge of SAP, Microsoft Excel, PowerPoint, and WordFluency in a foreign language (preferred)What is my role type?In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: HybridHybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and Terms

Keywords: Raytheon Technologies, Grand Rapids , PDC Senior Customer Account Representative(Hybrid), Other , Muskegon, Michigan