Housing Specialist
Company: Well House
Location: Grand Rapids
Posted on: March 18, 2023
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Job Description:
Summary The Well House Housing Specialist is responsible for
filling housing vacancies, assessing eligibility and making
arrangements for move-ins. The Housing Specialist works directly
with the tenant's Support Person to promote housing stability and
success, ensuring tenants are following the Lease Agreement and
paying rent on time. The Housing Specialist is also responsible for
the eviction process when necessary; including distribution of all
legal notices according to policies and procedures. The Housing
Specialist reports to the Executive Director and Director of
Operations. Roles and Responsibilities Recruit and match tenants
for available vacancies. Evaluate eligibility and make arrangements
for move-ins. Maintain, manage and update the waitlist by tracking
active applications. Gather required documentation for move-in and
conduct intakes with tenants and Support Person. Document in detail
all interactions related to tenants. Work directly with families
who have subsidy vouchers and complete necessary paperwork. Collect
and record rental payments. Work with tenants and their Support
Person to prevent eviction. Conduct eviction proceedings as
outlined in policies and procedures; working directly with the
organization's attorney and attending court proceedings.
Communicate with Support People and document all observations of
tenants engaging in risky behaviors. Complete quarterly property
monitoring at each property. Record, prioritize and coordinate the
completion of needed repairs. Coordinate the maintenance and
cleaning of occupied houses. Coordinate City and State rental
certification inspections. Bill tenants for damages/repairs beyond
ordinary wear and tear. Maintain Tenant/Support Person contact list
and update it regularly. Update and maintain relevant data entry
related to the Homeless Management Information System (HMIS).
Update and maintain relevant data entry related to the Gather
Resources and Align Community Efforts (G.R.A.C.E) Network. Produce
Monthly Reports. Housing Report Rent Report Tenant Billing Report
Maintenance and Repair Utility Usage Help problem-solve and mediate
conflicts between tenants. Contribute to and promote a supportive,
nonjudgmental, fair and transparent atmosphere. Represent Well
House at community meetings, as appropriate. Complete all other
duties as assigned by the Executive Director and Director of
Operations. All interactions related to tenants require detailed
documentation. All tenant phone calls and in person communication
(including drop-ins) should be documented in writing. All tenant
emails should be documented in file. All correspondence with the
Support Person should be documented in writing. Qualifications Must
have a minimum of a bachelor's degree in a relevant field. Must
have effective verbal and written communication skills. Must have
appropriate technical skills to operate online platforms needed to
be effective. Must have effective follow-through and organizational
skills. Must be able to prioritize tasks. Must be able to lift,
push and pull a modest level of weight (15-40 lbs). Must be able to
work independently, as well as effectively within a team. Must be
comfortable working with diverse and marginalized populations with
social and behavioral challenges. Mission: To expand, provide and
safeguard low-cost housing options for vulnerable populations. Well
House honors the principals and spirit of the Housing First
philosophy. How we do this--- 16 Rental Homes: Shared-living
(Individual Rooms/SRO) Single Family Homes Veteran Housing Youth
(Young Adult) Housing Well House is an equal
opportunity/affirmative action employer. Hiring decisions are
solely on the basis of qualifications and experience and without
regard to race, color, religion, sex, gender identity, sexual
orientation, national origin, disability or protected veteran
status. Employment Type: Full Time Years Experience: 3 - 5 years
Salary: $35,000 - $42,000 Annual Bonus/Commission: No
Keywords: Well House, Grand Rapids , Housing Specialist, Other , Grand Rapids, Michigan
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