Housing Specialist

Company: Well House
Location: Grand Rapids
Posted on: March 18, 2023

Job Description:

Summary The Well House Housing Specialist is responsible for filling housing vacancies, assessing eligibility and making arrangements for move-ins. The Housing Specialist works directly with the tenant's Support Person to promote housing stability and success, ensuring tenants are following the Lease Agreement and paying rent on time. The Housing Specialist is also responsible for the eviction process when necessary; including distribution of all legal notices according to policies and procedures. The Housing Specialist reports to the Executive Director and Director of Operations. Roles and Responsibilities Recruit and match tenants for available vacancies. Evaluate eligibility and make arrangements for move-ins. Maintain, manage and update the waitlist by tracking active applications. Gather required documentation for move-in and conduct intakes with tenants and Support Person. Document in detail all interactions related to tenants. Work directly with families who have subsidy vouchers and complete necessary paperwork. Collect and record rental payments. Work with tenants and their Support Person to prevent eviction. Conduct eviction proceedings as outlined in policies and procedures; working directly with the organization's attorney and attending court proceedings. Communicate with Support People and document all observations of tenants engaging in risky behaviors. Complete quarterly property monitoring at each property. Record, prioritize and coordinate the completion of needed repairs. Coordinate the maintenance and cleaning of occupied houses. Coordinate City and State rental certification inspections. Bill tenants for damages/repairs beyond ordinary wear and tear. Maintain Tenant/Support Person contact list and update it regularly. Update and maintain relevant data entry related to the Homeless Management Information System (HMIS). Update and maintain relevant data entry related to the Gather Resources and Align Community Efforts (G.R.A.C.E) Network. Produce Monthly Reports. Housing Report Rent Report Tenant Billing Report Maintenance and Repair Utility Usage Help problem-solve and mediate conflicts between tenants. Contribute to and promote a supportive, nonjudgmental, fair and transparent atmosphere. Represent Well House at community meetings, as appropriate. Complete all other duties as assigned by the Executive Director and Director of Operations. All interactions related to tenants require detailed documentation. All tenant phone calls and in person communication (including drop-ins) should be documented in writing. All tenant emails should be documented in file. All correspondence with the Support Person should be documented in writing. Qualifications Must have a minimum of a bachelor's degree in a relevant field. Must have effective verbal and written communication skills. Must have appropriate technical skills to operate online platforms needed to be effective. Must have effective follow-through and organizational skills. Must be able to prioritize tasks. Must be able to lift, push and pull a modest level of weight (15-40 lbs). Must be able to work independently, as well as effectively within a team. Must be comfortable working with diverse and marginalized populations with social and behavioral challenges. Mission: To expand, provide and safeguard low-cost housing options for vulnerable populations. Well House honors the principals and spirit of the Housing First philosophy. How we do this--- 16 Rental Homes: Shared-living (Individual Rooms/SRO) Single Family Homes Veteran Housing Youth (Young Adult) Housing Well House is an equal opportunity/affirmative action employer. Hiring decisions are solely on the basis of qualifications and experience and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Employment Type: Full Time Years Experience: 3 - 5 years Salary: $35,000 - $42,000 Annual Bonus/Commission: No

Keywords: Well House, Grand Rapids , Housing Specialist, Other , Grand Rapids, Michigan