Night Auditor-Holiday Inn Express

Company: Suburban Inns
Location: Grandville
Posted on: March 18, 2023

Job Description:

Join The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

Night Auditor:

* Starting wage is $16/hour - based on experience
* THIRD SHIFT ONLY - Hours are 3-10pm or 3-11pm
* PART-TIME available
* Can be used as an internship

As a Night Auditor you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns' Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied. The Night Auditor is also responsible for closing out the business day in PMS.

Employee Benefits:

* Employee and Friends & Family hotel and restaurant discounts
* Earned Paid Time Off for ALL Team Members
* Insurance (health, vision, dental, life) for full time Team Members
* Flexible schedules
* Holiday Pay
* 8 hours of paid volunteer time per year
* Advancement opportunities
* Monetary recognition program
* Monetary referral program
* 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
* Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

* Report to work in uniform presented professionally, neat, and clean
* Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
* Anticipate and meet the needs and expectations of our guests, then go one step further
* Consult with 2nd shift about the occurrences of the evening
* Read Quore and add any comments necessary throughout the shift
* Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
* Investigate out of balance situations
* Make adjustments to accounts as needed
* Complete the DOR (Daily Operations Report) and put with the night audit packet
* Vacuum the front desk area and offices
* Maintain a neat and clean workspace at the front desk and adjacent areas
* Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up, lobby coffee stocked, check public restrooms and clean if necessary. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department manager and General Manager.
* Responsible for the settlement and reconciling of guest accounts and paperwork
* Balance cash drawer and make appropriate cash drops
* Responsible for the set-up, food prep, and opening of Express Start Breakfast
* Exhibit regular and recurrent attendance records
* Follow all Suburban Inns Processes
* See the Guest Service Representative job description
* Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience

License, Training, and/or Certification Required: CPR Certification (may be completed upon hire)

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with IHG's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

Keywords: Suburban Inns, Grand Rapids , Night Auditor-Holiday Inn Express, Other , Grandville, Michigan