Senior Patient Services Rep, Beltline ICC, Full Time

Company: Spectrum Health
Location: Grand Rapids
Posted on: March 17, 2023

Job Description:

Job Summary

Organizes day-to-day clerical function in the delivery of quality health care services. Provides functional guidance to clerical staff.

Essential Functions

• Serves as, and performs functions of, Floor Coordinator.
• Oversees development and delivery of functional training to clerical staff.
• Responsible for auditing and developing action plans for process improvement.
• Performs tracking and trending audits within department/practice.
• Serves as a subject matter expert/resource to the department/practice.
• Possesses the ability to perform the roles of Patient Services Representative, Associate and Intermediate roles when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Qualifications
  • Required High School Diploma or equivalent
  • Preferred Associate's Degree
  • Skills/ knowledge/ abilities typically gained through 5+ years of related experience Required Physical Demands
    • Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
    • Waist to Waist > 5 lbs: Seldom up to 10 lbs
    • Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
    • Waist to Overhead > 5 lbs: Seldom up to 10 lbs
    • Bilateral Carry > 5 lbs: Seldom up to 10 lbs
    • Unilateral Carry > 5 lbs: Seldom up to 10 lbs
    • Pushing Force > 5 lbs: Seldom up to 20 lbs
    • Pulling Force > 5 lbs: Seldom up to 15 lbs
    • Sitting: Frequently
    • Standing: Occasionally
    • Walking: Occasionally
    • Forward Bend - Standing: Seldom
    • Forward Bend - Sitting: Occasionally
    • Trunk Rotation - Standing: Seldom
    • Trunk Rotation - Sitting: Occasionally
    • Squat: Seldom
    • Stair Climbing: Seldom
    • Reach - Above Shoulder: Seldom
    • Reach - at Shoulder or Below: Seldom
    • Handling: Occasionally
    • Forceful Grip > 5 lbs: Seldom
    • Forceful Pinch > 2 lbs: Seldom
    • Finger/Hand Dexterity: Frequently
    • Visual Acuity -
      [None = No; Seldom = Yes]: Seldom
      
      Primary Location
      SITE - ICC Beltline - 2750 East Beltline - Grand Rapids
      
      Department Name
      Outpatient Registration - Beltline Integrated Care Campus
      
      Employment Type
      Full time
      
      Shift
      Day (United States of America)
      
      Weekly Scheduled Hours
      40
      
      Hours of Work
      8 a.m. to 4:30 p.m.
      
      Days Worked
      Monday to Friday
      
      Weekend Frequency
      N/A
      
      CURRENT SPECTRUM HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.
      
      Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.
      
      Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
      
      An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
      
      If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.

Keywords: Spectrum Health, Grand Rapids , Senior Patient Services Rep, Beltline ICC, Full Time, Other , Grand Rapids, Michigan