Patient Service Representative, Urology clinic, Full Time, Days

Company: Corewell Health Corporate
Location: Grand Rapids
Posted on: March 16, 2023

Job Description:

Job Summary

Provides clerical support in complex matters to assist in the delivery of quality health care services.

Essential Functions

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Responsible for identifying and reminding patients of health maintenance gaps.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Qualifications
  • Required High School Diploma or equivalent
    • 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required
      
      
      Primary Location
      SITE - Lake Drive - 4069 Lake Drive - Grand Rapids
      
      Department Name
      Urology Clinic - Grand Rapids
      
      Employment Type
      Full time
      
      Shift
      Day (United States of America)
      
      Weekly Scheduled Hours
      40
      
      Hours of Work
      8 a.m. to 5 p.m.
      
      Days Worked
      Monday to Friday
      
      Weekend Frequency
      N/A
      
      CURRENT SPECTRUM HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Spectrum Health team members only.
      
      Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.
      
      Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
      
      An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
      
      If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.

Keywords: Corewell Health Corporate, Grand Rapids , Patient Service Representative, Urology clinic, Full Time, Days, Other , Grand Rapids, Michigan