MaRC Accounts Administrator

Company: Allied Universal Technology Services
Location: Grand Rapids
Posted on: January 26, 2023

Job Description:

When you join Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities.

Allied Universal is hiring a MaRC Accounts Administrator. The MaRC Accounts Administrator is responsible for providing support to Manager of Monitoring and Response Center (MaRC). The Accounts Administrator has an elevated level of interaction across the organization and must demonstrate the ability to work cross-functionally and with confidential information. The primary function of this role is to provide executive level customer satisfaction.

RESPONSIBILITIES:

• Flexible Schedule to allow for training agents on all 3 shifts
• Conduct training of staff when needed
• Technical support with technicians in the field
• Onboarding new accounts
• Assigning and tracking account numbers
• Downloading into security panels to make changes
• Interact with customers directly ensuring security expectations are met daily/weekly
• Account data entry, client focused, ensuring data is being entered and maintained accurately
• Issue and manage service tickets and work orders
• Implement problem-resolution with customers, while coordinating and monitoring progress
• Work closely with multiple departments such as service, data entry, and monitoring center
• Investigate and professionally resolve inquiries and complaints that require administrative level intervention
• Assist with other special projects as requested by Manager and or Senior Supervisor
• Assist with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities
• Compile and review daily/weekly reports to guarantee standards for quality and productivity are maintained QUALIFICATIONS:
  • High school diploma or equivalent (e.g., GED)
  • Minimum of two (2) years of related experience previously serving in an administrative/support capacity
  • Fluent in English to an extremely high standard and possess effective communication skills, as liaison with clients and colleagues is a large focus within the job
  • Exceptional organizational skills, attention to detail and ability to multi-task in a fast-paced environment
  • Demonstrated ability to take initiative, successfully prioritizing multiple competing assignments and effectively manage deadlines
  • Exceptional organization skills; ability to keep executive on track with required information available
  • Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology including mail merges, PowerPoint Outlook, and internet applications
  • Professional, articulate, and able to use good independent judgment and discretion
  • Proven ability to maintain correspondence, discussions, and materials in strictest confidence
  • Outstanding oral and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a collaborator
  • Ability to grow positive relationships with clients and colleagues at all organizational levels PREFERRED QUALIFICATIONS:
    • Training background
    • Trouble shooting with clients
    • Proficient in Microsoft applications Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:
      
      If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .
      
      

Keywords: Allied Universal Technology Services, Grand Rapids , MaRC Accounts Administrator, Other , Grand Rapids, Michigan