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Operations Coordinator

Company: Cornerstone University
Location: Grand Rapids
Posted on: January 25, 2023

Job Description:

JOB TITLE: Operations Coordinator


REPORTS TO: Executive Director of Enrollment Operations

DEPT: Enrollment Operations

LOCATION: Grand Rapids Theological Seminary


The Operations Coordinator supports the Enrollment Operations team acting as the point person responsible for managing all new student prospects & inquiries (domestic and international). This person must have a desire to engage in long-term strategies for new student recruitment while also enjoying daily operational tasks and responsibilities. They are expected to provide communication and data-entry assistance in the area of international student recruitment.


  • Monitor complete funnel activity for international prospective students & responsible for completing data-related tasks in support of Immigration Services
  • Responds to international student inquiry & applicant emails via pre-determined templates and guidelines
  • Direct liaison with list provider companies to ensure a fluid search and purchasing timeline of prospect/inquiry names is occurring
  • Importing and CRM maintenance of newly purchased prospect & inquiry names
  • Personal, demographic & contact information clean-up, accompanied by de-duplication of student records prior to import in the enrollment CRM
  • Build student mailing lists for marketing and work directly with the Marketing Coordinator and Associate Director of Communications to ensure print and electronic communication strategies are constructed and ready to deliver to various audiences, (i.e., student or parent) on an on-going basis
  • Maintain & create athletic coach and academic division reports in the enrollment CRM annually
  • Monitor funnel activity when a prospect interacts with Cornerstone and update funnel statuses
  • Work well within prospect purchase & marketing budgets, as determined by enrollment leadership
  • Duplicate record management, data clean-up, creating lists, and reporting
  • Prepare point-in-time (PIT) data comparisons regularly
    • Database Management
      • Maintain a high level of confidentiality and privacy in regard to student records
      • Maintain a high level of accuracy, efficiency, and support within the enrollment CRM
      • Other duties as assigned
      • Enrollment Team
        • Possible participation as a team member on the enrollment team, including helping at events, (i.e. New Student Orientation, Golden Eagle Days, Arrival Day, etc.)
        • Contribute regularly at the Enrollment Operations staff meetings
          • Bachelor's degree required
          • Excellent computer and database skills required
          • Experience in data entry, data analysis and reporting (i.e., Advanced Microsoft Excel) preferred
          • Strong organizational skills and attention to detail
          • Interpersonal communication skills
          • Ability to deal with peak volumes during admissions cycle
            • A personal relationship with Jesus Christ and an active Christian commitment.
            • A theology that supports the values and mission of Cornerstone University evidenced by an ability to affirm and sign the University's doctrinal statement, "The Cornerstone Confession."
            • Enthusiastically embrace the Cornerstone University Identity, Mission and Vision statements.
              Review of candidates will begin immediately. Please apply online if you are interested in this position. If you have any questions, you may email Human Resources at

              Women, minorities and persons with disabilities are encouraged to apply.

Keywords: Cornerstone University, Grand Rapids , Operations Coordinator, Other , Grand Rapids, Michigan

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