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Customer Service Representative

Company: Polymer Protective Packaging
Location: Allendale
Posted on: November 26, 2022

Job Description:

Polymer Protective Packaging (PPP) is a flexible packaging converter in the Allendale, MI area. The company has been growing rapidly and we are looking for a motivated self-starter to fulfill an available position in the office. This person should have experience with the Microsoft office suite and be able to readily learn the software programs utilized at Polymer Protective. A minimum of 3 years of experience with customer service is required. This person is expected to manage a number of existing and new customer accounts from quoting to order processing to delivery confirmation, as well as handle any incoming inquiries or questions from customers. Critical thinking/problem solving skills will be a necessity in this position. We are looking for an individual who has strong communication skills and is willing to do whatever it takes to get the job done. Wearing many hats is not unusual in this role. We need someone who is willing to change and evolve with the company including taking on new roles or responsibilities as assigned. A positive, can-do attitude is a must for this position.

Job Duties:

* Manage all contact with customer and sales account executives
* Receive and process orders or forecasts
* Process sales orders/ drop purchase orders
* Track shipments as needed
* ASN orders if required
* Complete commercial invoices & NAFTA as required
* Maintain stock inventory as required by accounts managed
* Complete sample requests
* File paperwork
* Answer phone and route calls
* Keep track of all open projects and quotes in conjunction with sales representatives
* Purchasing/Vendor management/Supply Chain/On Time Shipments (raw)
* Run receiving reports to ensure timeliness of POs
* Stock and MRP Reporting
* Attend all production meetings
* Return PO's to vendors
* Create new item codes/Master Routes/BOM's
* Inventory management
* Work order posting
* Work order generation/QC sheets and updates to dates, quantities, etc.
* Supplier incident tracking
* Daily ASN with certain automotive customers
* Manage relationships with key suppliers to maintain quality of goods, timely delivery, and compliance to terms of contracts.
* Demonstrable experience in negotiating prices and terms and conditions
* Knowledge of market research, data analysis and purchasing best practices
* Excellent communication and interpersonal skills
* A strong analytical mindset.
* Outstanding organizational skills and attention to detail.

Job Type: Full-time

Pay: $40,000.00 - $47,000.00 per year

Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Experience:
* Customer Service: 3 years (Preferred)

Work Location: One location%58047475%

Keywords: Polymer Protective Packaging, Grand Rapids , Customer Service Representative, Other , Allendale, Michigan

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