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Company: CityFlatsHotel Holland, Tapestry Collection by Hil
Location: Holland
Posted on: November 26, 2022

Job Description:

*Position Summary: *Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following 6PM Hospitality's Core Values and CityFlatsHotel/Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

*Essential Functions: *

* Report to work in uniform presented professionally, neat, and clean
* Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
* Anticipate and meet the needs and expectations of our guests, then go one step further
* Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
* Stock housekeeping carts with supplies and amenities needed throughout the shift
* Clean rooms according to 6PM Hospitality and Hilton standards
* Scrub floor, shower, bathtub, sink, and toilet in bathroom
* Remove all used guest amenities, linens, and garbage
* Restock amenities (i.e. coffee, soap, shampoo, etc.)
* Make beds while checking for damaged or stained linen at the same time
* Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)
* Vacuum/sticky entire bedroom and hallway outside the door to the room
* Complete extra tasks assigned(hallways, storage, extra items)
* Return rollaways and cribs with fresh linen to the appropriate storage rooms
* Transport all dirty laundry to the laundry rooms
* Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
* Inspect for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
* Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
* Report all missing or broken, and lost and found items to the Executive or Assistant Executive Housekeeper
* Communicate to Executive or Assistant Executive Housekeeper when rooms are cleaned
* Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times, while also maintaining a minimum of one and a half rooms complete per hour if cleaning alone, and 4 rooms per hour if cleaning in a pair
* Assist in keeping all storage rooms organized
* Maintain a positive attitude throughout the shift, and keep Team Member morale high
* Follow all 6PM Hospitality Processes
* Exhibit regular and recurrent attendance records
* Other duties as requested by management

*Position Requirements: *

* Minimum Knowledge: Requires ability to interpret / extract information. May require record keeping. May have need for good communication skills
* Formal Education and Job-Related Experience*: *
* License, Registration, and/or Certification Required:

*External and Internal Personal Contact: *

* Communications: Daily-Verbal & Written
* Weekly-Participation in meetings
* Teamwork and Collaboration: This job is part of a formal work team within the department.

*Uniform: * Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.

*Appearance: * All facial piercings must be approved by management. Gauges in ears are not allowed on anyone whose primary job function is interacting with guests. Hair must be of a natural color, and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The General Manager has the authority to veto any decision made by the position's supervisor

Job Types: Part-time, Full-time

Pay: From $16.00 per hour

* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Referral program
* Day shift
* Weekend availability

Ability to commute/relocate:
* Holland, MI 49423: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* This is a first shift position and requires availability to work some weekend. Are you willing and available to work both first shift and in a weekend rotation?

Work Location: One location%58047475%

Keywords: CityFlatsHotel Holland, Tapestry Collection by Hil, Grand Rapids , Housekeeper, Other , Holland, Michigan

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