Resolution Quality Engineer - Holland, MI (Hybrid)

Company: Haworth, Inc.
Location: Holland
Posted on: November 26, 2022

Job Description:

*Company Overview*When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that offers you ample opportunity to build your portfolio and expand your skillset in an exciting and inclusive environment. Join a company that values innovation, inspiration, and you!HAWORTH is a global leader in office furniture and architectural interiors. As a valued member of our team, you can make your mark on the world and reach your full potential within a culture of connectivity.Why Haworth? Find out here !*Here at Haworth, our members enjoy benefits from their first day of employment including: ** 3 weeks paid vacation and an option to purchase an additional week* Choice of Priority Health or BlueCross BlueShield* Newly renovated on-site gym open 24 hours* 401k Benefit - If you contribute 6% of your annual salary, Haworth will contribute up to 7%* Annual bonus programs* Company provided Short Term Disability, Long Term Disability & Life Insurance* Tuition Reimbursement program* 4 hours of paid volunteer time off* Zero waste to landfill company which provides personal on-site recycling drop-off Job Overview* We are currently looking for a Resolution Quality Engineer to join our hybrid team in Holland. The level of this position will be based on experience.*As a Resolution Quality Engineer, you will: ** Serve as primary point of contact for dealers and Haworth members to problem solve customer dissatisfiers by applying engineering principles, critical thinking, and product knowledge. Determine root cause issues for replacement product; lead project teams with Quality Control, Tailored Solutions, Engineering Teams, and other key stakeholders to eliminate future customer complaints, improve customer satisfaction, and ensure corrective measures are implemented. Utilize historical data to create predictive analysis on future customer complaints; lead project teams to mitigate risk through predictive analytics. Job Responsibilities* Build and maintain effective working relationships with sales team, dealers, clients, and end-users.* Serves as key member of the Quality team to lead cross-functional problem resolution for customer matters.* Serves as a contact for the Customer Service team as a Subject Matter Expert on resolution claims process.* Interface with external customer to gather the details of claim/inquiry, investigation, and risk management.* Evaluate, investigate, and resolve claims for assigned dealers. Escalates complex claims/inquiries to management to determine action, when necessary.* Leads cross functional project teams in the investigation, with external customers and functional area subject matter experts, within the organization, to ensure effective data analysis, identification, implementation, verification and validation of corrective and preventative action, and subsequent closure of complex claims/inquiries in a timely manner.* Understands material flow through Material Requirements Planning (MRP) and Canvas systems to troubleshoot errors; documents and/or reports findings and manages activities to correct product flow and product quality.*Do you have these required qualifications?** Bachelor's degree in Engineering or a similar field of study, in lieu of a bachelor's degree we require 1 year of experience for every year of schooling not complete. (Certifications and technical schools DO count towards education requirement).* Minimum 3 years experience in a quality engineering or customer facing position in business and/or manufacturing environment.* Current and continuing right to work in the U.S. without sponsorship.* Ability to work in Holland, MI (without relocation assistance) at least 1 day a week. Do you have these preferred qualifications?* Technical product experience with contract office furniture and/or demountable walls products.* Complaint management, service recovery, and issue resolution* Basic CAD experience* Previous experience working with SAP software*Haworth Values*At Haworth, we have a strong set of values that guide our business and help us align with our customers.We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth, at https://Careers.Haworth.com*EEO/AA Statement*As an EEO/AA employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.Haworth's AAP programs are available for applicant review. Requests can be made to your Recruiter to review during regular business hours.This organization participates in E-Verify Employment Eligibility Verification.If you have questions about any of the above policies, or if you require an accommodation in the application process, please contact a member of our Human Resources team at careers@haworth.com or (616)-393-1600.#LI-HM1Job Type: Full-time

Keywords: Haworth, Inc., Grand Rapids , Resolution Quality Engineer - Holland, MI (Hybrid), Other , Holland, Michigan