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Hotel Front Desk Night shift 11pm-7am

Company: Hampton Inn & Suites
Location: Grandville
Posted on: November 25, 2022

Job Description:

*We are currently looking for someone who can work 11pm-7am with the potention of working 3pm-11pm as well.*

*Job Duties: *

* Maintains an inventory of reservations and room assignments.
* Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
* Knows room locations, types of rooms available, and room rates.
* Registers arriving guests and assigns rooms.
* Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
* Coordinates guest room maintenance work with the engineering and maintenance division.
* Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
* Knows daily activities and meetings taking place in the hotel.
* Reports any unusual occurrences or requests to the manager or assistant manager.
* Manages and resolves all guest complaints in a professional and courteous manner.
* Processes guest check-outs and handles monetary transactions.
* Maintains customers' privacy.
* Maintains a high level of professional appearance and demeanor.
* Performs other duties as assigned.

*Qualifications: *

* High school diploma or equivalent.
* Previous hotel-related experience preferred.
* Ability to communicate with public, hotel staff, and management in a professional manner.
* Knowledge of surrounding areas and local events.
* Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
* Ability to learn safety, emergency, and accident prevention policies and procedures.
* Skilled in the use of front office equipment.
* Knowledge of proper telephone etiquette.
* Ability to work a flexible schedule, including weekends and holidays.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Vision insurance
* 8 hour shift
* Weekend availability

Ability to commute/relocate:
* Grandville, MI: Reliably commute or planning to relocate before starting work (Required)

* Hotel experience: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Hampton Inn & Suites, Grand Rapids , Hotel Front Desk Night shift 11pm-7am, Other , Grandville, Michigan

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