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Customer Service Representative

Company: Humane Society of West Michigan
Location: Grand Rapids
Posted on: November 25, 2022

Job Description:


*POSITION *Customer Service *DATE *6/9/21

*DEPARTMENT *Customer Service *REPORTS TO *Customer Service Manager



--- High school graduate, with a strong preference for advanced education
--- Minimum of one (1) year experience in a customer service position, with a preference for customer service experience at a humane society, animal shelter, pet store, etc.
--- Ability to be flexible, with ability to work on weekends, holidays, and/or evenings as necessary
--- Possess strong computer skills and ability to research and analyze issues or problems
--- Able to follow instructions and stay on task to ensure safety of animals, others and self
--- Willingness to create and maintain a clean, healthy, and safe shelter environment
--- Understanding of vaccines and other preventative care
--- Strong attention to detail to ensure safety of animals, community, and self
--- Ability to act with integrity and demonstrate commitment to and passion for the Humane Society of

West Michigan's mission and values
--- Ability to work independently and with others to foster a positive, healthy work environment
* *Ability to be reliable, responsible and accountable


* *Maintain proper identification on all animals
--- Accurately complete adoption profile, surgery, and adoption contract paperwork
--- Greet and assist customers
--- Ensure quality customer service
--- Ensure the front desk is stocked with appropriate paperwork including profiles, adoption folders, and volunteer handouts
--- Complete daily cash reconciliation for the front desk
--- Assist visitors and promote HSWM in a professional and supportive manner
--- Answer phone and direct calls to the appropriate staff
--- Provide adoption counseling for customers and adopters
--- Accurately complete data entry
--- Maintain accurate filing of contracts
--- Perform call-backs on adoptions
--- Assist with off-site adoptions
--- Observe shelter animals for health and behavior and report any concerns to the necessary department
--- Maintain a clean and orderly work and storage spaces
--- Assist other areas of the shelter as necessary
--- Position with cross-train and provide support in other areas of shelter operations as needed


Google Drive: General Files > New Employee Forms > Job Descriptions and Postings > Customer Service Representative

*HSWM Expectations of Employees*
--- Treat animals, staff, and volunteers humanely, with compassion, both on and off the job, and transmits these values to others
--- Adhere to all state and local laws regarding personally owned animals
--- Provide accurate information and courteous service to the public at all times
--- Discretion with confidential information

*Work Environment*
--- May be exposed to unpleasant noises, odor and animal feces
--- May be exposed to bites, scratches and zoonotic diseases

*Physical Demands*
--- Work requires lifting and carrying items & animals that weigh up to 40 pounds. Will be assisted by other staff members with items & animals weighing over 40 pounds
--- Will be required to walk or stand for extended periods of time. Will frequently work in a bent position

*The above statements are intended to describe the general nature and level of work being performed by the people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified, and may change at the discretion of the incumbent's supervisor.*

Google Drive: General Files > New Employee Forms > Job Descriptions and Postings > Customer Service Representative

Job Type: Full-time

Pay: From $12.00 per hour

* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* 8 hour shift
* Day shift
* Weekend availability

Ability to commute/relocate:
* Grand Rapids, MI 49534: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Humane Society of West Michigan, Grand Rapids , Customer Service Representative, Other , Grand Rapids, Michigan

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